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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

April 27, 2020

Excellent As always, excellent service. They got me right in as scheduled, kept me informed on progress, and got me right out again. Highly Recommend this deal More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thomas, Art Mills
Apr 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

April 23, 2020

The service was outstanding. This was my first experience with this dealership. I was pleased with the quality of service and the brief period of time needed to get the job done. More

by FAN1FAN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Watts, Carla Clayton
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2020

Give the keys back to customer after the trade is appraised try it sometime it put more confidence and trust in the sales process jkj More

by brrunyeon
Recommend Dealer
Yes
Employees Worked With
Justin Trent
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

April 23, 2020

Jeff Shinhearl (sales) was very helpful and accommodating. I would recommend others to this dealership and would also return for another vehicle in the future. More

by AR
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear Jeff provided you with a positive experience here at Serpentini Chevrolet of Willoughby Hills.

April 23, 2020

I have been getting my service done at the dealership since I've bought the car there. And I have my favorite technician there you always does the job right and make sure my car is in Tip-Top shape. New More

by BIKER_PETE2003
Recommend Dealer
Yes
Employees Worked With
Joe plesko ,great technician
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for Jeff and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 23, 2020

Great experience overall for my first time buying a brand new car. Staff is amazing always willing to make things right. I would definitely go back in the future. More

by nathanmg
Recommend Dealer
Yes
Employees Worked With
Art Mills
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Nathan, Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

April 23, 2020

We worked with Jade and Ryan. Both we’re extremely professional and honest. I was so pleased with everything while at the dealership. The detailing side of things could use some work as my new truck w More

by pkubuski
Recommend Dealer
Yes
Employees Worked With
Jade
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad Jade and Ryan were able to help. It's disappointing to learn that we missed the mark on the detailing. If you would like to discuss your visit in more detail, please feel free to reach out to management directly.

April 23, 2020

I had a very pleasant experience purchasing my auto from Serpenini Auto . The salesman Mr. Reggie McGhee was professional and informative aswell as Mr. Andrew Benin the finance manager.They are very pleasan More

by BEVE524
Recommend Dealer
Yes
Employees Worked With
Reggie McGhee , Justin Trent
Apr 24, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Reggie, Andrew and the rest of our team, and we look forward to working with you again.

April 22, 2020

I really appreciate the saleswoman & men that help me in the process of purchasing a car in a timely fashion emotional time dealing my loss More

by bjohnson2624
Recommend Dealer
Yes
Employees Worked With
Alea Bauer, James Thigpen
Apr 22, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

BJ, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

April 22, 2020

Sandy was very nice. Tj was on point very friendly foremost very well versed in the vehicle I wanted. He knew what was what. Kept my cousin and I informed every step of the way. Love the experience. T More

by phyl53
Recommend Dealer
Yes
Employees Worked With
TJ Knauf and Alan the best
Apr 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Sandy, TJ and the team had the opportunity to work with you and make this a top-notch experience! We hope you enjoy your new vehicle and we look forward to continuing to serve you in the future!

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