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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

June 26, 2020

Great car buying experience during quarantine! They helped me get into a 2021 and I bought my first American branded car that I am extremely happy with. More

by StevieG
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Jun 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks, Stevie, for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

June 18, 2020

Great expericence We worked with TJ Knauf and Glen... both were very knowledgeable and very helpful. We liked them both. We also worked with Alan in finance he was very More

by sweetjanefargo40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TJ, Glenn, and Alan
Jun 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2020

Great staff! Great salesman David Allen. Would highly recommend . Great selection and knowledgeable about the product. Finance department made for a smooth process from beginning to end More

by VINCEBL84
Recommend Dealer
Yes
Employees Worked With
David Allen
Jun 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear that David provided such a positive experience and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 18, 2020

Very efficient and professional I have been going to Pat O'Brien's for four year and have always been very pleased. I was happy to see the same level of competency yesterday. More

by RMBRIGNELI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Jun 19, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

June 18, 2020

Art Mills was excellent! Great follow up.Everyone I met Art Mills was excellent! Great follow up. Everyone I met or encountered at the dealership was very friendly! I would recommend this dealership to f More

by d.m.melchiorre66
Recommend Dealer
Yes
Employees Worked With
Cliff, Art Mills, Carly Folisi
Jun 19, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

June 18, 2020

First Maintenance visit. Went Great, a very professional atmosphere. I would highly recommend this dealership for all your transportation needs. But, I really miss the Pat O B More

by B GOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Suhy
Jun 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 17, 2020

It was a wonderful experience! My salesman was the best! And so was Andrew in finance. It showed my granddaughters what a good experience is when buying a car. More

by DONNAURBAS
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 16, 2020

ok i guess for serpenti 25% off my 119.95 frt alignment should have been 29.99 not 20.98 in which i got ousted $9.00 my fault i guess for not doing there math More

by joeys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
gary heck
Jul 03, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear of your experience. We appreciate you bringing it to our attention, and we look forward to working with you to resolve this issue.

June 15, 2020

Gary the representative who assisted me was helpful and knowledgeable. My car was fixed and problem solved. Always a pleasure to have my car serviced at Serpentini. More

by K
Recommend Dealer
Yes
Employees Worked With
Gary in service
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review and kind words for Gary! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

June 15, 2020

Great experience Lucas is super nice guys I am happy he help me a lot everything is so easy to get my truck thanks a lot More

by thenewoptionlandscaping
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Jun 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

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