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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,036 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

December 10, 2021

Service was timely and very professional. No work was started or completed without my approval More

by OGBONNAJACQUELINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Dec 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Jacqueline, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

December 08, 2021

Everyone is very professional and all the members of the staff are very nice to deal with More

by babyc3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Dec 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words for Charles, and for taking the time to leave us this wonderful feedback!

December 08, 2021

David Allen was great! Anyone needs a car go see him. He's honest and will do whatever to help you out. More

by pdjc23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen
Report | Print
Dec 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words for David, and for taking the time to leave us this wonderful feedback!

December 07, 2021

3rd vehicle purchased from them, great staff. I highly recommend them for any of your vehicle needs! More

by New equinox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky, Ryan McDermott, TJ KNAUF
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Dec 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that TJ and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

December 07, 2021

I’m so pleased with the service. They heard my needs and they brought forth the effort to make sure they were met! Thank You More

by BRITBRIT300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen, Randy Greenwood, Ryan McDermott, Aramis Greenwood, Ken Chapman, Charles Fisher
Report | Print
Dec 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Brit, Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congrats on your new purchase, and let us know if we can be of any more assistance!

December 05, 2021

some how they never determine how fleet service works every time it has to be explained and re--explained More

by CBAUER4
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Dec 05, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Charles and our team. We're glad to hear we delivered such a great experience!

December 02, 2021

Alan Suhy was kind and thorough - I got a good deal for Alan Suhy was kind and thorough - I got a good deal for my trade in value More

by DFDROSATI2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Suhy
Report | Print
Dec 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Alan and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 02, 2021

Had warranty work completed and was charged for service. Shame on me for not looking over their work prior to leaving. Had to go back the next day to get my money refunded. More

by BOWSERT57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Lattessa
Report | Print
Dec 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 02, 2021

Service was great an prompt very much liked the service I got thank you all.. More

by LATROYGILMORE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood, Ken Chapman
Report | Print
Dec 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Latroy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

December 01, 2021

Mike in service was great!!! He went above and beyond to take care of everything!! Great job!! More

by DAVIDEKRANTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike from service
Report | Print
Dec 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

David, Thank you for your very kind review. Mike and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

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