Serpentini Chevrolet of Willoughby Hills

Arrived at 3:00 on 12/20/21 for an oil change left at 5:20, when I asked why it took so long the service tech said “I don’t know what happened”. He also over estimated my bill causing me to use more of m 5:20, when I asked why it took so long the service tech said “I don’t know what happened”. He also over estimated my bill causing me to use more of my reward points than necessary. Not a good experience. More

Awesome they was great customer service was amazing it definitely worth it thanks again for the help definitely worth it thanks again for the help More

When I explained to David Friedman (service consultant) that my daughters mostly drive the Malibu; he immediately turned to my daughter and explained the results of the service checks. I really appreciate that my daughters mostly drive the Malibu; he immediately turned to my daughter and explained the results of the service checks. I really appreciated his efforts to provide a learning experience for my daughter. More

Service was fast and efficient and the agent I worked with was very personable and kept me informed throughout the service. with was very personable and kept me informed throughout the service. More

Friendly, knowledgeable and helpful employees. Highly recommend this dealership to anyone looking for a new vehicle. recommend this dealership to anyone looking for a new vehicle. More

They are wonderful. My 1yr truck won’t start. Called they were able to get me right in and had a loaner truck waiting for me. Ryan McDemott is the best and service center is top notch. Very happy with the se were able to get me right in and had a loaner truck waiting for me. Ryan McDemott is the best and service center is top notch. Very happy with the service More

Have a issue with my drivers seat.Gary in service is trying to get it resolved. trying to get it resolved. More

The servicemen are very courteous and attentive. They keep you informed about your vehicle maintenance currently as well as any upcoming requirements. I received a free car wash and free bottled water as keep you informed about your vehicle maintenance currently as well as any upcoming requirements. I received a free car wash and free bottled water as well. They also boast a clean inviting waiting area! More

Lucas was awesome to work with. Very attentive and always was quick to respond to me. We love our new Tahoe! was quick to respond to me. We love our new Tahoe! More

The sales and financing were great to work with -- very friendly and helpful in answering questions. Gojo is a nice guy and worked well with my needs for a vehicle. friendly and helpful in answering questions. Gojo is a nice guy and worked well with my needs for a vehicle. More