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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

December 31, 2020

Will go to some other dealer for next oil change from now on, you overbook you customers so they have a 2 hour wait, I was a Pat O’Brien customer will never be a Serpentini customer. Just to be clear the guy More

by TRISH819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Jan 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Hello Trish, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing your unusually long wait for an oil change to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

December 30, 2020

I would highly recommend this place they’re persistence, determinate, effectiveness, professional , thoughtful, social, attentive, dedicated, ensure customer satisfaction , negotiable, and great customer More

by lashea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Jan 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Lashea, Thank you so much for your wonderful review! We are thrilled that Carla had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

December 30, 2020

They are amazing!! Ernesto and Glen were fabulous to work with, and Andrew in finance was so nice and answered all my questions. I will definitely buy all my cars from them now on. More

by xmasevebaby77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto, Glen, Andrew
Dec 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills. We hope you enjoy your new vehicle!

December 30, 2020

I felt the guys took great care and consideration for what my wife and I wanted. I felt satisfied with my vehicle once I left. More

by chris.3120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sintoni, Jarett Hreha
Dec 30, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car, Chris! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

December 29, 2020

I am having problems with my transmission. Been in 3 times. All kinds of service bullitons but I don’t think Chevy really cares to help me. I have 10,000 miles and it slams into gear. It’s dangerous. Bu More

by RRSAVASTANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Have no clue who helped me
December 28, 2020

Personable, prompt & thorough explanation! brought in our cars.com quote for a price break & it was honored! Shah even called us & hubby called him...polite! :-) More

by rchosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shad Judge
Dec 28, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

Dec 28, 2020 -

rchosen responded

We've been long-time customers of the old Pat O'Brien...good to see same employees! Loved the years of awesome used-cars like our 2008 HHR! Our first new car in over 43 years of marriage! The manager was also quite helpful with pricing and packages :-)

December 23, 2020

I was looking for a new truck for a couple of months. I saw the good and bad side of buying vehicles, mostly the bad side. But Serpentini treated me different than the other places. I wasn't lied to and th More

by michaelsheredy
Recommend Dealer
Yes
Employees Worked With
TJ Knauf
Dec 23, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 23, 2020

3rd vehicle we've purchased from Serpentini Chevrolet. Great customer service/Sales reps. #1 Car Dealership, best cars at affordable prices. If your looking for a car new/used stop by. More

by ginnyowens91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shad Judge
Dec 24, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have once again provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2020

My salesman Art was great!! Everyone at the dealership that I had any contact with was great ! This was my first brand new car and I’m loving it ! More

by pastalady1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Dec 24, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your first brand new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 23, 2020

I am handicapped and the service rep went out of his way to help me. He took my key fob and had to search for it, More

by SKLINE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe
Dec 24, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate your business and our team looks forward to serving you again soon!

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