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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.5
1,038 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,038 reviews

January 12, 2022

The service tech pull out a important pull during an oil change which caused my engine light and other warning lights to come on when it was noticed and called to his attention he suggested we paid 125.00 f More

by Beverly Reid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Fisher
Report | Print
January 08, 2022

The service rep was very helpful and let me know what was needed for my car More

by GLORIAAHODGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 08, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Gloria, Thank you for your business and this review. We're happy to hear Charles and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2022

Dealership very helpful, courteous and professional. Salesman answered all questions and offered suggestions which was appreciated. He knew the product well! More

by jklein5oh.rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Friedman, Lucas Monasky
Report | Print
Jan 07, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 06, 2022

Great helpful all people curious will go back and recommend to others this 2 nd equinox in 12 months More

by TSAMSTAG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn, Lucas Monasky, Ryan McDermott
Report | Print
Jan 06, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2022

Hands down the best place to buy any new or used car! Definitely would recommend! More

by ASUHY8594
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Report | Print
Jan 07, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 05, 2022

The dealership was fast, efficient and friendly! Great customer service. The inside lobby was clean and safe. More

by ERICEZELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Jim Setele, Ryan McDermott, Derrick Rentz, Charles Fisher
Report | Print
Jan 05, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you, Eric. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

January 03, 2022

Alway welcoming and please service team. I like how clean the place is. Happy New Year. More

by DONNBAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 03, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 29, 2021

Don't you reset all the electronics within after recharging battery? No cruise control, highbeams! More

by rchosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Dec 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're disappointed to hear that we fell short here. Please don't hesitate to reach out to us directly, we would appreciate the opportunity to discuss this in more detail.

December 29, 2021

Had to have work done that could only be done by a dealer. They got me in the very next day, short wait time. They fixed the problem in one shot. More

by DAWN511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Dec 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Dawn, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

December 29, 2021

Very friendly great customer interaction and very informative on the progress and status of your service More

by KQUEENER216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diamante Isom
Report | Print
Dec 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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