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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

February 02, 2021

The last 3 oil changes I had to bring my car back because it was shaky when I but on freeway going 60 from tire rotation. Also I’ve submitted a complaint to corporate regarding work that was done last summer More

by SHARON.WATSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd
Feb 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Sharon, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

February 01, 2021

By far, the best experience I have had with a dealer. Greg was very friendly, available, not pushy at all. And I cannot say enough about Ryan. He listened to my needs, and made it happen. Great guy, grea More

by blacktop55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Greg Bostick
Feb 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Greg, and Ryan had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills! We look forward to seeing you when it comes time for your next vehicle!

February 01, 2021

Great experience! Carla worked hard to locate exact vehicle I wanted and kept me updated constantly. She also had a great understanding of how everything works on my vehicle. Financing also went well. More

by KENNYG0626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Benin, Carla Clayton
Feb 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Carla, and Andrew to be a positive one. We hope you enjoy your new vehicle, Kenny! Please don't hesitate to reach out if you need anything else.

January 30, 2021

Carla and the finance team at Serpentini Chevrolet of Willoughby Hills were quick, accommodating and friendly! Carla also helped me to set up my rewards points and service appointment for cosmetic change More

by kmcunningham09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton
Jan 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Carla and our team here at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

January 30, 2021

Mike was very nice and patience with me. Ryan got me the car that i wanted. They both took there time to go over everything with me and made sure i understood. More

by ARIERIONWARD41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Mike Pawlowski
Jan 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Arierion! We appreciate your business, Mike and Ryan look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

January 30, 2021

Mike P was excellent. He answered all questions and addressed any concerns. I returned and he was able to provide my needed paint stick as well. More

by 4mebjsw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Setele, Ryan McDermott, Candi Brooks, Mike Pawlowski
Jan 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that MIke had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 28, 2021

Excellent service . Mike Pawlowski was great!! He went over and beyond . I have been purchasing my cars from here for years and always satisfied !! will definitely recommend to others. More

by ANGELARAMOS77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Jan 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Angel, Thank you so much for taking the time to share your feedback with us. Mike and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 28, 2021

Mike p was knowledgeable and patient in answering my questions. After detailing the suv had soap stains on the seat and smelled of dirty water. More

by cdbassman61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Mike Pawlowski
Jan 29, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. Quality customer service is always our number one priority. We will share your comments with the team. We hope to have you as one of our valued customers for many more years to come!

January 28, 2021

Service was excellent and on time! I was told truck would be done in one hour and it was. All work was done very Professionally! More

by JIMBO227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Jim Setele, Ryan McDermott, Candi Brooks
Jan 29, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2021

I’ve been with agency for a long time and will continue to come. I like your service dept. as well as your sales dept. More

by SHARB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Alea Bauer, Pablo Arredondo
Jan 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We look forward to seeing you next time!

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