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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

February 10, 2021

Colin and Lucas were extremely helpful no pressure from them on my purchase jada was also extremely helpful in helping would recommend anyone of them More

by CARL.ARCHIBALD
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky, Aramis Greenwood, Jade Walsh, Colin Avila
Feb 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Carl, it's fantastic to hear that Colin, Lucas, Jada, and our service team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!

February 09, 2021

Jarett, my sales person, was very personable and helpful. As my main point of contact, he was able to help me get a very complicated and unusual situation to work out well. More

by NAL63
Recommend Dealer
Yes
Employees Worked With
Jarett Hreha
Feb 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear that Jarett and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 08, 2021

the dealership was very professional and very helpful. my sales man was super helpful and got me the car what i like. his name Mtchael Sintoni. More

by shilmanalla383
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sintoni
Feb 08, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 06, 2021

The dealership was very professional and very helpful. My sales man was super helpful and got me to the price point I needed to be. More

by adeusanio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Ryan McDermott
Feb 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 05, 2021

I saw a vehicle online that I thought would meet my needs but it was at another Serpentini location. I knew where the Willoughby Hills dealership was and figured I would start there and see if they had what More

by TSKOHLER8742
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sintoni
Feb 05, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. We're glad to hear that Mike and our sales team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

February 04, 2021

Took my car in for an oil change and some other maintenance. The work on the car was completed in a timely manner. Great people in the service department. More

by gesking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Watt
Feb 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 04, 2021

I took my care in for regular maintenance. Oil, grease, tire rotation, etc. a few other issues surfaced which I approved and the work was done in a timely manner and a fair price. More

by JOEBACEVICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Latessa
Feb 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback! We appreciate your business and our team looks forward to serving you again soon.

February 04, 2021

The best experience ever!!! Candi, Lucas and Andrew all went above and beyond!! Great team work. I only had the car a few days and the follow up form Lucas is outstanding. I love my Chevy Malibu 2021 RS. T More

by DENISEROY102000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Feb 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you'll enjoy your new Malibu!

February 03, 2021

Not very happy with car , but I had a great experience, everybody was nice just don’t like the car . Service was very fast I was in and out More

by twontheproducer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Lucas Monasky, Jade Walsh, Jeff Shinhearl, Robert Smitherman, Michael Sintoni, Mike Pawlowski, Moc Rodgers
Feb 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Providing a positive experience is our top priority, and we are happy to learn that our team achieved that goal. We are, however, disappointed to hear that you are not happy with your new car. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly as we welcome the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

February 02, 2021

Great car service, thorough and expedient Great customer Great car service, thorough and expedient Great customer service, everyone is very polite and.answers all questions Easily scheduled my appointme More

by KEPELUSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember names
Feb 02, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your service experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

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