Serpentini Chevrolet of Willoughby Hills

I am very pleased with the excellent service I shared with Art Mills. He was polite and friendly ,very informative, and not all pushy!! I will suggest my friends and my family see Art Mills at Serpenti with Art Mills. He was polite and friendly ,very informative, and not all pushy!! I will suggest my friends and my family see Art Mills at Serpentini in Wlby Hills for a no pressure sales. A great place to get a new car, or used car. I already sent a family member there. Serpentini is a keeper! More

8th Chevy!!!! Always a pleasant experience.Jeff Shinhearl was very attentive and knowledgeable. Andrew (finance) is the best!! I came in for an oil change and left out with a new Equinox. was very attentive and knowledgeable. Andrew (finance) is the best!! I came in for an oil change and left out with a new Equinox. More

Friendly and great to talk to. I told them what what my price range was and they went out there way too make it happen. price range was and they went out there way too make it happen. More

Professional, felt my car was diagnosed properly. I had to go to work so my car was ready on time, I appreciated the car wash, Wish AA discount or senior discount could be applied to go to work so my car was ready on time, I appreciated the car wash, Wish AA discount or senior discount could be applied More

The issue wasn’t resolved and the truck is going back in for service. Once this issue is resolved and I’m not charged for this I will give a better rating but right now I cannot until we solve the issue for service. Once this issue is resolved and I’m not charged for this I will give a better rating but right now I cannot until we solve the issue More

I love this dealership very nice and clean. Everyone there is very friendly. Good coffee, I took care in for oil change was dirty came back very very clean. When I purchased the car Don checked on me ab there is very friendly. Good coffee, I took care in for oil change was dirty came back very very clean. When I purchased the car Don checked on me about vehicle. I saw him when I came in Saturday love this dealership More

Shad Judge was professional and polite salesman. I did not feel pressured nor rushed. He listened to my needs and suggested cars in my budget. not feel pressured nor rushed. He listened to my needs and suggested cars in my budget. More

This dealership has always represented quality in the care of the customers, products, employees, the building, car service center & xxu. I appreciate such professional expertise from this dealership & care of the customers, products, employees, the building, car service center & xxu. I appreciate such professional expertise from this dealership & always recommending Serpentini to family & friends. More

I drove from Indiana to purchase this car based on the description of options on the website to find out the description was inaccurate. I was offered a lower price and the option to get the option I wan description of options on the website to find out the description was inaccurate. I was offered a lower price and the option to get the option I wanted installed. I was given the number of a company who they told me they used to do the work, but when I called to schedule the installation of the option, the company told me they had not done that kind of work in years, thus leaving me with a car that did not have the option and no way to get the option installed. It took 3 attempts and finally talking to a sales manager to get the number of the company that did me no good. Also the speakers in the car were blown and it was advertised with a subwoofer, which it does not have. The entire description of the car is wrong except for the mileage. We drove 4.5 hours to get this car, I looked for weeks to find the perfect car and with the options and my online experience with Candi was great so I felt confident in driving all that way. I was so disappointed with Ernesto and his lack of care and he had no ability to make a decision without asking. I spoke with a new car person since no one could find the used car manager and he argued with me regarding the options and the VIN numbers and the fact that the website was wrong. I like the car, it was a car I wanted but I wish that someone would have been honest about the error on the website and the radio and the fact that they did not have anyone to install the option I really wanted. I was disappointed in the dealership and their lack of customer service after the sale. I would not recommend anyone to this dealership due to these facts. More

Dave was nice. But it takes so long to check out. My car seat was moved way up and adjustments changed. No paper mat was on the floor and it was wet and dirty. Not an impressive experience. seat was moved way up and adjustments changed. No paper mat was on the floor and it was wet and dirty. Not an impressive experience. More