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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,036 Reviews
Call Dealership (440) 348-0504
View Awards

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

January 25, 2022

I highly recommend Serpentini Willoughby hills. Everyone is friendly and very professional. My experience was great! More

by DONETTASEALS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, TJ KNAUF
Report | Print
January 24, 2022

provided excellent very respectful. Hayley i believe was her name head cashier was extremely helpful she went above to help me with my service payment. i love serpentini Willoughby More

by NITA44121
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 24, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

January 22, 2022

Provided excellent support for a recall required on the vehicle. Opened a repair ticket well in advance of the availability of the repair components required, then communicated when the parts became avail More

by PWeissbr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Heck, Service Writer, Charles Fisher
Report | Print
Jan 23, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

January 18, 2022

Never told a price until the end of the service when it was time to pay. Oil change, Trans flush, and wheel alignment for 500 dollars is ridiculous More

by Angel39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Fisher
Report | Print
January 17, 2022

Easy to book appointments that work for my schedule. Service Advisors always kind and helpful, particularly David F. and Gary H. Never feel like I am being "sold" repairs or service that I don't need More

by KLUCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David F, Gary H
Report | Print
Jan 18, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2022

The service representative was very respectful and greeted me with a smile, and explained everything very well .. More

by NATBES7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 17, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 13, 2022

Very friendly, good communication, clean atmosphere, knowledgeable salesperson, I’d definitely comeback for another vehicle in the future More

by TPOMPEO29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 13, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Serpentini Chevrolet of Willoughby Hills!

January 12, 2022

Nice clean show room and everyone is knowledgeable and helpful. I would refer everyone I know here. More

by DHIGGINS23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 13, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 12, 2022

The service tech pull out a important pull during an oil change which caused my engine light and other warning lights to come on when it was noticed and called to his attention he suggested we paid 125.00 f More

by Beverly Reid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Fisher
Report | Print
January 08, 2022

The service rep was very helpful and let me know what was needed for my car More

by GLORIAAHODGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher
Report | Print
Jan 08, 2022 -

Serpentini Chevrolet of Willoughby Hills responded

Gloria, Thank you for your business and this review. We're happy to hear Charles and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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