Serpentini Chevrolet of Willoughby Hills

I experienced great service at this dealership even after the sale. Art Mills went the extra mile while I was dealing with him. He was extremely helpful when I returned to the dealership with technology qu the sale. Art Mills went the extra mile while I was dealing with him. He was extremely helpful when I returned to the dealership with technology questions and was able to correct some connections I had activated. More

This dealership is AWESOME!! Everyone is nice and courteous. I didn't get the feeling of being overwhelmed or pressured. I would recommend Serpentini Chevrolet courteous. I didn't get the feeling of being overwhelmed or pressured. I would recommend Serpentini Chevrolet More

Everyone was ver friendly and easy to deal with . Our salesman Don even worked the deal out two different ways depending on financing options so we could easily see the difference. The general manager, w salesman Don even worked the deal out two different ways depending on financing options so we could easily see the difference. The general manager, whose name l can’t recall , was also very helpful in explaining different financial options. I’ll be back again! More

The car the dealership set the appointment up for me to come test drive and purchase was sold the day before with no contact from them or a call back from the manager after I left a message come test drive and purchase was sold the day before with no contact from them or a call back from the manager after I left a message More

Fantastic.! Lucas did such a great job. He made my new vehicle affordable. I will make sure that anyone I know who needs a car I will definitely recommend him. So very pleased with Chevy trax.... vehicle affordable. I will make sure that anyone I know who needs a car I will definitely recommend him. So very pleased with Chevy trax.... More

I purchased a 2021 Chevy Equinox from Carla Clayton. This is the second vehicle I leased from her. She is just wonderful to work with. I told her what I was looking for and she did an awesome job getting it is the second vehicle I leased from her. She is just wonderful to work with. I told her what I was looking for and she did an awesome job getting it done. Can’t say enough about her. More

Great experience. Steve was able to get the right price for our budget. He also was knowledgeable about the two vehicles we were interested in. for our budget. He also was knowledgeable about the two vehicles we were interested in. More

The social distancing protocol was not followed by many of the service people. I was standing at the six foot marker of the middle service desk and the person at the east desk needed to go out to the serv of the service people. I was standing at the six foot marker of the middle service desk and the person at the east desk needed to go out to the service area and he walked between me and the middle desk, less then the six foot recommended by the CDC . Several workers walked less then six feet from me to get to the donuts at a file cabinet, one even pulled down his mask to bite his selection as he walked less than six feet from me. My health was treated very cavalierly. Because of my heart and lung conditions I felt very much in mortal danger. I find this treatment of me as a customer unacceptable. More

Professional and accommodating crew that made an out of state sale a no brainer. Thanks to TJ and the rest of the team! Love my Vette! state sale a no brainer. Thanks to TJ and the rest of the team! Love my Vette! More