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Serpentini Chevrolet of Willoughby Hills
Willoughby Hills, OH
1,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 14, 2021
My original appt was on Saturday, but they were backed up and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and out first thing in the morning More
by kyrah32
Verified CustomerEmployees Worked With
David Allen
April 14, 2021
Went great, all employees very helpful!! All the employees we pleasant and got done what I needed. We will be back again for more purchases. employees we pleasant and got done what I needed. We will be back again for more purchases. More
by MARC.LORD
Employees Worked With
Benin, Andrew, Aramis Greenwood, Michael Sintoni
April 14, 2021
We have taken our SUV here 2 times. Each time they cannot locate what’s wrong then I am stranded. We have left 2 msg for the service manager without any response. The dealer is supposed to be the best rep locate what’s wrong then I am stranded. We have left 2 msg for the service manager without any response. The dealer is supposed to be the best repair place for your vehicles, not this one. More
by DMLEDWARDS
Employees Worked With
Service Dept
April 14, 2021
I enjoyed my experience working with your dealership. The staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! More
by torrelli124
Employees Worked With
Carla Clayton, Claudio Casiano
April 11, 2021
No one answers the phones, the service department is lacking any sense of urgency also they do shabby work. The manager does not help ever with the problems of cars that are clearly lemons bought at thi lacking any sense of urgency also they do shabby work. The manager does not help ever with the problems of cars that are clearly lemons bought at this location More
by TASOCHEF6
Employees Worked With
Cliff.
April 10, 2021
There customer service was much better than my prior experience. Past experience with customer service at this location left a lot to be desired. The wait time was decent. experience. Past experience with customer service at this location left a lot to be desired. The wait time was decent. More
by lavadatillieaprn
Employees Worked With
Ryan McDermott
April 09, 2021
Amazing all around. Everyone was so helpful. I'm happy with my purchase.i would definitely recommend no second guessing. Thank you for the experience! with my purchase.i would definitely recommend no second guessing. Thank you for the experience! More
by lexxylou1929
Employees Worked With
Randy Greenwood, Aramis Greenwood
April 09, 2021
Got there for my appointment pulled up to the door, it didn't open until the other door opened twice to let two cars in ahead of me. An hour and forty five minutes for an oil change and tire rotation way didn't open until the other door opened twice to let two cars in ahead of me. An hour and forty five minutes for an oil change and tire rotation way too long. Went online to see how I could fill out my own Global CSI SSS Survey instead of the one that the dealership had filled out in advanced but their online person didn't know how to give me that information. Not a single person there made my day enjoyable. More
by FKLEGEND
Employees Worked With
Don't know name
April 09, 2021
Mike Pawlowski went above and beyond to help me with my purchase. I appreciate all the help he gave me. I am happy with my vehicle. Thank you. purchase. I appreciate all the help he gave me. I am happy with my vehicle. Thank you. More
by kh44057
Employees Worked With
Aramis Greenwood, Mike Pawlowski
