Serpentini Chevrolet of Willoughby Hills

Salesman was just that a pushy salesman who kept making snide remarks as if my wife and I weren't smart enough to catch them. Things like you get what you pay for. We purchased the car as is which I unders snide remarks as if my wife and I weren't smart enough to catch them. Things like you get what you pay for. We purchased the car as is which I understand but coming from a certified dealership didnt think the engine light would be on already. The car after a few days was whining with each turn of the wheel and was told of how the car was detailed and the fluids stopped off which the antifreeze reservoir was completely empty and that's just the problems with the car. We purchased the car in cash but when the title arrived in the mail it showed where the salesman ran a credit check which was never requested okayed or necessary. Needless to say I wont be purchasing another vehicle from this establishment. More

I enjoyed my experience working with your dealership. The staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! staff was friendly and very professional. I appreciate the time and efforts to make sure the deal they gave me was great. Thank you!! More

Always a good experience when I come get my car Matience and never a long wait and staff is always friendly no problem with me and never a long wait and staff is always friendly no problem with me More

My original appt was on Saturday, but they were backed up and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and I would’ve had to stay until closing to have my vehicle serviced. However, I was able to reschedule for Tuesday, and they were able to get me in and out first thing in the morning More

Went great, all employees very helpful!! All the employees we pleasant and got done what I needed. We will be back again for more purchases. employees we pleasant and got done what I needed. We will be back again for more purchases. More

No one answers the phones, the service department is lacking any sense of urgency also they do shabby work. The manager does not help ever with the problems of cars that are clearly lemons bought at thi lacking any sense of urgency also they do shabby work. The manager does not help ever with the problems of cars that are clearly lemons bought at this location More

There customer service was much better than my prior experience. Past experience with customer service at this location left a lot to be desired. The wait time was decent. experience. Past experience with customer service at this location left a lot to be desired. The wait time was decent. More

Amazing all around. Everyone was so helpful. I'm happy with my purchase.i would definitely recommend no second guessing. Thank you for the experience! with my purchase.i would definitely recommend no second guessing. Thank you for the experience! More