Serpentini Chevrolet of Willoughby Hills

Great . Had a problem since I had the new car and they been trying to fix it over the years. Think they Finally did it. I have not had a problem in like 2 weeks. They did great job. Thats why I am a retur been trying to fix it over the years. Think they Finally did it. I have not had a problem in like 2 weeks. They did great job. Thats why I am a returning customer More

Didn’t have an appointment but Chevy took me in anyway. Service was quick and efficient. Offered the option for me to stay and wait but I came back after car was finished. Thanks David In service. Service was quick and efficient. Offered the option for me to stay and wait but I came back after car was finished. Thanks David In service. More

I flew in from Chicago to complete the deal. Mike P, Sandy, and Carla were very accommodating with my work and travel schedule. EXCELLENT SERVICE! Sandy, and Carla were very accommodating with my work and travel schedule. EXCELLENT SERVICE! More

Great service! Phil went above and beyond to fix a cosmetic issue with my luggage rack that was unrelated to my service visit. Highly recommend. cosmetic issue with my luggage rack that was unrelated to my service visit. Highly recommend. More

They are giving me the run around and wasting my valuable time. My car is eligible for the repairs for excessive oil consumption. It is even coding as such and has for the past 2 years!!They insulted me by a time. My car is eligible for the repairs for excessive oil consumption. It is even coding as such and has for the past 2 years!!They insulted me by assuming and acting like I don’t know how to check my own oil! They are making me wait another 1000 miles and more time off work to bring it back yet again! This is a sham! This is why I I don’t bring my car to you regularly and sought out my own mechanic! Prices are too high, wait times are too long and your employees treated me like I was just a “stupid female” once this problem is resolved ( because I have to go to a Chevy dealership to resolve it) I will NOT be back!!!! Oh and I was told your customer experience monitor would be calling me that day (Monday) and guess what ?! No call yet!! More

I had a wonderful experience at Serpentini Chevrolet. I I had a wonderful experience at Serpentini Chevrolet. I will refer to my Family and Friends. TJ Knauff and Andrew Benin were amazing! Thank you I had a wonderful experience at Serpentini Chevrolet. I will refer to my Family and Friends. TJ Knauff and Andrew Benin were amazing! Thank you More

Extremely friendly staff, it was a quick process and I drove off the lot with my car in less than an hour. TJ was fantastic. drove off the lot with my car in less than an hour. TJ was fantastic. More

The dealership is nice and clean. The waiting room is spacious and allows for social distancing. Many staff were seen wearing their masks improperly. I waited particularly long this time for a routine oi spacious and allows for social distancing. Many staff were seen wearing their masks improperly. I waited particularly long this time for a routine oil change. Larger vehicles no longer receive the courtesy wash either. More

Horrible service! The man that was taking care of mother and I didn't go over paperwork with us. He even told us he didn't look at the paperwork which is his job to do so! Especially when something is wrong and I didn't go over paperwork with us. He even told us he didn't look at the paperwork which is his job to do so! Especially when something is wrong you need to offer the service to the customer and allow them to know whats happening with the car!! More

Dave was great! He took the time to break down the cost of repairs and prioritize them for my budget. I very much appreciate that! of repairs and prioritize them for my budget. I very much appreciate that! More