Serpentini Chevrolet of Willoughby Hills

I arrived for scheduled air bag recall , oil change, and gas cap replacement because the check engine light was on. I forgot to mention that the check engine light was on. When they told me my Suburban wa gas cap replacement because the check engine light was on. I forgot to mention that the check engine light was on. When they told me my Suburban was ready, they noted a couple of things that might need attention soon. They also mentioned that the check engine light was on, but they did not ask if i wanted them to do a check. They merely returned the car to me with the Check engine light on. I was also told it would cost $125 to see why the light was on. When the mechanic noticed the light was on, why was I not notified of the issue to see if I wanted them to look into this issue? And why couldn't they at least reprogram to get rid of the light? In summary, they just ignored the issue to the light so if the new gas cap is not the issue, then I will have to have the car serviced again. I will probably do somewhere else for this. I purchased this Suburban at this dealer and have been going back for service work for 14 years. This is the first time that i have been disappointed. More

I have used this service department for over 20 years. Staff is always friendly, ready to listen and solve the problem. Gary Heck has been a pleasure to work with, always making sure my concerns are addr Staff is always friendly, ready to listen and solve the problem. Gary Heck has been a pleasure to work with, always making sure my concerns are addressed and my Chevy is running its best. More

Great place friendly staff nice selection of cars David Allen was great very friendly and pleasant no long waiting to see cars very pleased with everything Allen was great very friendly and pleasant no long waiting to see cars very pleased with everything More

I'm glad that John Glady is still on your service staff to service my Volt. He's a very competent service technician and always does a great job. to service my Volt. He's a very competent service technician and always does a great job. More

TJ and Ryan were great to work with. TJ also spent a lot of time going through the new car and helping me set up anything I needed help with. I would recommend them and appreciate all of the help. of time going through the new car and helping me set up anything I needed help with. I would recommend them and appreciate all of the help. More

I had a great experience. Went in with high anxiety. Everyone, especially my salesman, worked hard to bring my anxiety level down. They made the process very easy and enjoyable. Everyone, especially my salesman, worked hard to bring my anxiety level down. They made the process very easy and enjoyable. More

Had a appointment for early morning,called tolded them couldnt make till later no problem. What time do I need? They fit me in.Thank You . couldnt make till later no problem. What time do I need? They fit me in.Thank You . More

Everything was good. They did a great job getting me in & out quick. I got the truck I wanted for the price I needed it at plus they got my payment right. Svet is the man! out quick. I got the truck I wanted for the price I needed it at plus they got my payment right. Svet is the man! More

Art mills is the best, unfortunately your top rating doesn't give him justice. Art and management gave me a great deal and he will get morr referrals doesn't give him justice. Art and management gave me a great deal and he will get morr referrals More

These people are top notch. They treated me right and went out of their way to get me the truck I wanted. The whole sales process was one of the assets I ever experienced. went out of their way to get me the truck I wanted. The whole sales process was one of the assets I ever experienced. More