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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,039 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,039 reviews

June 23, 2021

I have been bringing my Corvette here for service for many years. Mike the Corvette mechanic is absolutely fantastic . More

by SORTECA
Recommend Dealer
Yes
Employees Worked With
David Friedman 5 star write up person
Jun 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2021

Dropped a Company truck off for appointment on Friday, to be done on Saturday and they did nothing. Said they needed authorization to check the brakes and couldn't get in touch with us! This was never ment More

by JAN17
Recommend Dealer
No
Employees Worked With
Service - Nick
Jul 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 22, 2021

I was very satisfied with the purchase of my vehicle More

by linderb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Steve Vujovic, Gojko Vujovic
Jun 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. Carla, Gojko, and Steve strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

June 19, 2021

I called to make my service appointment and was told that it would be about an hour maybe less. 2 hours. Both times that I have gone here. More

by SSBN627G
Recommend Dealer
No
Employees Worked With
Last name was latessa.
Jul 06, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 18, 2021

Awesome experience! Jeff was great! Got me the exact car I wanted! I would highly recommend Serpentini to anyone looking for a new or used car! More

by janestanton1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Jun 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Jane, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jeff to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

June 18, 2021

Service was perfect. And Gary Heck wonderful. So helpful. Explained everything. Terrible time for your air conditioning to fail. He’s a credit to your image. More

by katiego19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Heck
Jun 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Katie, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

June 17, 2021

This is the third car that I've bought from Art Mills and he is very straightforward and to the point. He does his best to work with you on a sale and it's a pleasure to deal with him. More

by JETTA02AWP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Mills
Jun 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Art had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 16, 2021

Worst experience since purchasing my vehicle from there when it was Pat O'Brien. had 2pm appointment (dropped truck off hour to 2hours before) was not called til 4:30pm for an oil change. No one greeted me More

by ANDRE.STEPHENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd R Latessa
Jun 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We tried to reach out to see if we can turn the visit around and make things right? We understand your frustration and we will honor you wishes of not being contacted again. Good luck and we wish you the best!

June 15, 2021

The best place to get you car or truck serviced. Everyone in the dealership was friendly and helpful . The work was done in a timely matter also explained well. More

by MJC543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott, Aramis Greenwood, Garrett Marn
Jun 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to leave us this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

June 15, 2021

It was good Gary Heck was all over it got me out of there in under a hour. Told me the tires are good but may need new ones at the next oil change More

by DVALIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jun 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Gary to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

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