Serpentini Chevrolet of Willoughby Hills

I called to make my service appointment and was told that it would be about an hour maybe less. 2 hours. Both times that I have gone here. it would be about an hour maybe less. 2 hours. Both times that I have gone here. More

Awesome experience! Jeff was great! Got me the exact car I wanted! I would highly recommend Serpentini to anyone looking for a new or used car! I wanted! I would highly recommend Serpentini to anyone looking for a new or used car! More

Service was perfect. And Gary Heck wonderful. So helpful. Explained everything. Terrible time for your air conditioning to fail. He’s a credit to your image. Explained everything. Terrible time for your air conditioning to fail. He’s a credit to your image. More

This is the third car that I've bought from Art Mills and he is very straightforward and to the point. He does his best to work with you on a sale and it's a pleasure to deal with him. he is very straightforward and to the point. He does his best to work with you on a sale and it's a pleasure to deal with him. More

Worst experience since purchasing my vehicle from there when it was Pat O'Brien. had 2pm appointment (dropped truck off hour to 2hours before) was not called til 4:30pm for an oil change. No one greeted me when it was Pat O'Brien. had 2pm appointment (dropped truck off hour to 2hours before) was not called til 4:30pm for an oil change. No one greeted me I had to someone and ask for assitance. Based on numerous phone calls at home that the dealership want to make a deal on my truck I asked the person for an appraisal. He said the person tried to call me several times on my cell phone but that was a lie. Lastly, I told the person I had a discount coupon for the oil change (I made the mistake in thinking it was from Serpentini but it wasn't). The sales agent said no problem we will honor that here. When I got to the cashier there was no discount applied. I went back to the person I had been speaking to but he said he changed his mind. I will never go back to this dealership again. I have had all my service done at this location except for 1 time and now this is the last time. More

The best place to get you car or truck serviced. Everyone in the dealership was friendly and helpful . The work was done in a timely matter also explained well. in the dealership was friendly and helpful . The work was done in a timely matter also explained well. More

It was good Gary Heck was all over it got me out of there in under a hour. Told me the tires are good but may need new ones at the next oil change in under a hour. Told me the tires are good but may need new ones at the next oil change More

Lucas and Allen went above and beyond to get me the vehicle I wanted! I also love the family vibe that all the staff has with each other. vehicle I wanted! I also love the family vibe that all the staff has with each other. More

Everyone at the dealership was very professional. My salesman, Jeff Shinhearl, was the best. The gentleman in the finance department worked very hard to get my car payments down to where I could comfort salesman, Jeff Shinhearl, was the best. The gentleman in the finance department worked very hard to get my car payments down to where I could comfortably afford them. They all realized I was nervous about making a large purchase and were very patient with me and helped me get through the "rough spots". More

Didn't have to wait for salesman, took the time to understand what I wanted in a vehicle, No pressure to buy. Very polite service understand what I wanted in a vehicle, No pressure to buy. Very polite service More