Serpentini Chevrolet of Willoughby Hills

At first they seems great. I asked the salesman, Al, For 2 oil changes if i bought the car. He said no problem. After deal was done, only gave me one and said it was the best h I asked the salesman, Al, For 2 oil changes if i bought the car. He said no problem. After deal was done, only gave me one and said it was the best he could do. Also asked to have the car detailed before we picked it up in 3 days. Arrived at dealership at scheduled time and they didn't even start on it. Waited 2 hours for it to be done and they did a terrible job. Also noticed that there was no owners manual in the car. I asked about it and I was told that they had it. After getting the car I noticed it was not in the car. When i asked about it was told that they could order me one and That they will let me know the cost. This dealership will tell you what you want to hear to buy a car from them. I do not recommend them at all. More

The sales team was very welcoming and helpful. I was greeted immediately and their financial experts did all of the heavy lifting sorting out taxes and financing for my purchase as an out-of-state I was greeted immediately and their financial experts did all of the heavy lifting sorting out taxes and financing for my purchase as an out-of-state buyer. Would definitely recommend Serpentini! More

This was the worst experience buying a car, I would never recommend this Company.they sold me a GMC truck that have a bad Catalytic Converter, no service was given cuz they said I brought a car As Is, Don’t recommend this Company.they sold me a GMC truck that have a bad Catalytic Converter, no service was given cuz they said I brought a car As Is, Don’t do it people! More

Went for first service after spending 75k scheduled service a week ago. 2 hours for a oil change. Truck was not washed tires not rotated when visible cupping on front oil on filter control arm drive s service a week ago. 2 hours for a oil change. Truck was not washed tires not rotated when visible cupping on front oil on filter control arm drive shaft and oil pan air filter never touched Would suggest doing things yourself or going to another dealer. home. This type of service makes me question my Switch from ford More

The Salesman, Art, was the rudest salesman I have ever witnessed. If you dare shop this dealership make sure to ask for a salesperson who won't be incredibly "put out" by being asked to do their job. An witnessed. If you dare shop this dealership make sure to ask for a salesperson who won't be incredibly "put out" by being asked to do their job. Any dealership that would employ someone like this is not deserving of ANY sales. More

I went to the dealership with the price on Cars. com The dealership said that "corporate handed down an edict (of greed) saying to add $5000 to every new car. I showed them the price you stated and com The dealership said that "corporate handed down an edict (of greed) saying to add $5000 to every new car. I showed them the price you stated and said "yeah so". I left More

Nothing but trouble since I Bought the vehicle from them. Management will not respond to complaints. Stay away from this place. Management will not respond to complaints. Stay away from this place. More

Always stayed in contact with me, friendly and helpful. Also reached out to me through the phone. Also reached out to me through the phone. More

Took car in for toe link recall. The one hour appointment when scheduled turned into three. Paperwork said recall complete and did the alignment. After driving the car I was experien The one hour appointment when scheduled turned into three. Paperwork said recall complete and did the alignment. After driving the car I was experiencing a lot of road noise from the rear end of the car. Before the recall was done there was no noise. I made another appointment to have it checked and was told everything checked out ok. If I wanted to find out what the noise was I could pay $150.00 diagnostic fee. All I wanted was the car back to the condition before the recall work. At this time I would have to discourage anyone using the service department. More

I took my car here for three e check codes on Dec 28 21 I had They say we charge 125$ for diagnostic I say ok they call me it will be almost 500$ they say I needed a sensor . I said ok No less then a mo I had They say we charge 125$ for diagnostic I say ok they call me it will be almost 500$ they say I needed a sensor . I said ok No less then a month later car freezing cold I go there make appt too come back I get there they say you have too pay 125$ diagnostic fee I said no So now I still need repairs car leaking more coolant than it was before I took it for repairs so I guess the mechanic never paid attention that I said I want some of the codes repaired just repair what u want to charge the customer for something they did not ask for RIP OFF COMPANY PERIOD More