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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,036 Reviews
Call Dealership (440) 348-0504
View Awards

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

July 01, 2021

Jeff was pleasant, professional and efficient. I will be back More

by CWJBCMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Jeff Shinhearl
Report | Print
Jul 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Jeff and our team. We're glad to hear we delivered such a great experience!

June 30, 2021

Fast, friendly, and a painless auto buying experience. Would highly recommend. More

by calebhaughee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky, Candi Brooks
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Jul 01, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Caleb, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle and if there is anything we can assist you with in the future, please let us know.

June 30, 2021

Sold me a used car, as is yes, but it's transmission died six WEEKS into owning it after their 'mechanics' inspected it. They told me only $1900 to fix it and there is nothing they could do to help one of t More

by Smythers5555
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glenn and Cliff, Jeff Shinhearl
Report | Print
Jul 14, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 28, 2021

Great experience! Dave was very helpful and put us in a vehicle which we will enjoy driving.. More

by darryl.harmon
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen
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Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Darryl, thank you for taking the time to share your feedback with us. It is great to hear that Dave was so helpful. We look forward to working with you again.

June 28, 2021

Great service they took me without an appointment, they treated me fair. The service was excellent. My first oil change was free the next one is $82 that is a bit expensive for oil. More

by Vjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood
Report | Print
Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 25, 2021

Everyone was very helpful..They listened to what I wanted and put me in something with even more features and for a lower price. More

by JSLUSARZ81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Claudio Casiano
Report | Print
Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 24, 2021

The service was nice and friendly. I know I felt good knowing that I had a team of quality and professional working o my car. More

by ERICB.3.1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McDermott
Report | Print
Jun 28, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Eric, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

June 23, 2021

I have been bringing my Corvette here for service for many years. Mike the Corvette mechanic is absolutely fantastic . More

by SORTECA
Recommend Dealer
Yes
Employees Worked With
David Friedman 5 star write up person
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Jun 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2021

Dropped a Company truck off for appointment on Friday, to be done on Saturday and they did nothing. Said they needed authorization to check the brakes and couldn't get in touch with us! This was never ment More

by JAN17
Recommend Dealer
No
Employees Worked With
Service - Nick
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Jul 10, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 22, 2021

I was very satisfied with the purchase of my vehicle More

by linderb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Steve Vujovic, Gojko Vujovic
Report | Print
Jun 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. Carla, Gojko, and Steve strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

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