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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,036 Reviews
Call Dealership (440) 348-0504
View Awards

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

July 16, 2021

Had to wait 3 hrs for a scheduled oil change and tire rotation. No one talked to me or informed me or even asked me anything More

by r.dodrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil
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Aug 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thank you for this feedback. We're very sorry to learn that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? We would love to try to turn things around and make sure the same thing doesn't continue to happen.

July 16, 2021

Friendly service. Wished it went a little faster. However, I was looking for a car and walked out with something better. I would go back! More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Report | Print
Jul 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, Ray, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2021

Flexible on dealing with bringing a trade at a later date and still making a deal. Vehicle was detailed and ready upon bringing trade on agreed date. More

by chinlo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Claudio Casiano
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Jul 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for sharing your thoughts about your experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

July 14, 2021

They were absolutely amazing!!!! Helpful, patient, and really listened to my needs as a customer. Amazing staff! They’re attentive and created a great rapport with me right away. More

by KVURAICH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Aramis Greenwood, Claudio Casiano
Report | Print
Jul 14, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

July 13, 2021

Claudio went above and beyond for me. Answered any and all questions i had. Besides that I don't think I should comment on anything else at this time. More

by BDVFAM
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Claudio Casiano
Report | Print
Jul 13, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Claudio and our team here at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

July 11, 2021

Fantastic car buying experience. 1st Class Professionalism & Customer Service! Very happy with my new Equinox. Thank you Cliff Weber & Mike Campola. You guys are the best in the business. More

by Bryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Report | Print
Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Bryan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cliff and Mike met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2021

My salesman, Art Mills, always looks after me when my car is there for service. Who else can say that? He expedites matters for his clientele. More

by Charger68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Art always meets your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2021

Best experience Ever! Easiest vehicle purchase Ever! No pressure! Good price! Our salesman Walter was top notch, he treated us like family. Alan & staff nice too. More

by vilove44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Queisser
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Jul 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

July 09, 2021

THE SERVICES WAS GOOD AND NOT LONG .I HAD SOME RECALLS AND THEY LET ME KNOW AND TOOK CARE OF IT RIGHT AWAY.GOOD SERVICES. THATS WHAT I LIKE More

by AKILAHDUC3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen, Jim Setele, Ryan McDermott
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Jul 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 09, 2021

Yes okay thanks I was looking for a Malibu but I wanted to equinox but then he gave me a Malibu 2020 for Red for the chrome More

by mickbill51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Aramis Greenwood, Mike Pawlowski
Report | Print
Jul 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Malibu! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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