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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

July 25, 2021

Pleasant people to work with. Answered all my questions. Made my purchase quickly and with ease. My sales rep was fun to be with and was able to provide me with with many details about my choices of vehi More

by bossetten50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vujovic
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Steve to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. We're always happy to help.

July 25, 2021

Excellent I recommend everyone to go there everyone was so nice and friendly..... needless to say I got my chevy😍 my sales guy Gojko you xxxxing rock More

by ITSONLY1GWEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Gojko Vujovic
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review, Gwen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Gojko here at Serpentini Chevrolet of Willoughby Hills. Congratulations on your new Chevy, Gwen!

July 24, 2021

I HAVE ALREADY, I'VE BEEN A LONG TIME CUSTOMER, AND WILL CONTINUE WITH CHEVY. WELL RUN OPERATION, WITH A GOOD STAFF. ART MILLS MY SALES PERSON AND GARY HECK MY WRIGHT UP MAN. TECHNICIANS ARE GREAT TOO. SIN More

by SEABEE5963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Jul 24, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Bill, thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

July 22, 2021

I like the atmosphere, people were friendly. Lucas spoke to me with respect and made sure I u sets too what was going on through the entire process. Thank you. More

by DONNBAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Benin, Lucas Monasky
Jul 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Serpentini Chevrolet of Willoughby Hills are glad to have you as a customer.

July 22, 2021

Todd had zero personality. Just Hi and Bye. Never let me know anything about service. Not a happy camper. I'm sticking with Gary at service More

by BOLTAUZER13
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd
Aug 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 22, 2021

I just want to say that Jeff was awesome and very patient with me. He was straight with his answers to my questions and I am truly happy to have him sell me my car. I would recommend Jeff to my friends, he’s More

by lovemam9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Shinhearl
Jul 23, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle! We are so glad that Jeff had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 21, 2021

The people were great Alea did a great job and even came in in her day off to deliver the teuck but I was sold the truck over invoice and they would not even sell it at invoice. I do know there is not a lot More

by BRANT1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alea Bauer, Aramis Greenwood
Jul 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! Alea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

July 20, 2021

It was wonderful as usual. The staff makes you feel like family. Everyone takes time to answers your questions. Fabulous customer service. So very happy More

by deliece70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alea Bauer
Jul 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

July 20, 2021

Service was friendly, efficient, and done well.Service was friendly, efficient, and done well.Service was friendly, efficient, and done well.Service was friendly, efficient, and done well. More

by JOEIANETTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary in Service Dept
Jul 21, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Joe, Thanks for sharing your thoughts about your service experience with Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!

July 18, 2021

It's refreshing to walk into a dealership and feel right at home. Everyone I came in to contact with was exceptional. I drove from Medina to purchase my vehicle and would do it again in a heart beat. A g More

by DANEENDMC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Randy Greenwood, Aramis Greenwood
Jul 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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