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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.6
1,036 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

August 05, 2021

Every one was very nice, very patient and also very helpful with explaining the difference between buying used and new and what all my options were. More

by tammimomof3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Aug 05, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 04, 2021

Very knowledgeable and helpful! We had almost closed a sale at another dealership, but Art came to the rescue! It was because of his honesty and thoroughness that we proceeded with the purchase of my dau More

by BRENDAASIMS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Art Mills
Aug 05, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Art, and our team, and we look forward to working with you again. We hope your daughter enjoys her new 2021 Blazer, Brenda!

August 04, 2021

Have issue with scheduling to have driver burn hole repaired.. can’t get an answer from sakes person nor servicing to schedule,, get run around as well as noise in rear passenger is still noticeable ho More

by BREXIS506117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood
Aug 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we apologize for the difficulties you have encountered. Please don't hesitate to reach out to management to discuss how we can help and resolve this issue.

August 03, 2021

Absolute team effort led by Dave Allen, my amazing Salesman!!!!. He stopped at NOTHING to make sure I was 120% happy. Totally Love my Equinox!! More

by retirednavycv59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen
Aug 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. David and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills. Congratulations on your new Equinox!

August 03, 2021

My visit couldn’t have been any easier. I was in & out with exactly what truck I wanted. Quick & easy experience, great people to work with More

by OYOUNG29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky, Ryan McDermott
Aug 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Lucas and Ryan were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

July 29, 2021

Untrustworthy poor customer service. Will never recommend only care about selling a car. They do not call back. Worst dealership experience I have ever had More

by RJQCTS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aramis Greenwood, Jeff Shinhearl
Aug 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Sep 18, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate you reaching out and I know you mentioned going and removing the review but had issues. I'm glad we were able to get the issue fixed and value your business!

July 29, 2021

Multi-layered professional service makes you feel comfortable from the sales point through financing and pick up of your vehicle as expected and promised. Looking forward to routine maintenance as s More

by ROBBN56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Arredondo
Jul 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

July 27, 2021

Art mills, my Salesman was great. Her was knowledgeable, friendly, patient, courteous, and timely, just to make a few. It was a quick and painless process, other than have a car note. More

by JDEUSANIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Art Mills
Jul 27, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for taking the time to share your feedback with us. Art and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 27, 2021

It took 2 hours for an oil change and the prices went up and they no longer wash the car after the service for the price they could have atleast washed the car More

by BOOGIBSON13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Allen
Aug 13, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 26, 2021

Super speedy service and the folks there is very kind. I appreciate their every effort to help me find my next car. Love my new car! More

by HELENANMITCHELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Queisser
Jul 26, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team, Helena! We're glad to hear we delivered such a great experience and hope you continue to enjoy your new car!

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