Serpentini Chevrolet of Willoughby Hills

Was a quick and easy experience. It was a very smooth process from start to finish. process from start to finish. More

Two hours for an oil change and front tire alignment seemed too I would have appreciated knowing how long ,even if just an estimate as to the length of times it might take. seemed too I would have appreciated knowing how long ,even if just an estimate as to the length of times it might take. More

Gary got my vehicle done in the time frame he said and answered all my questions. answered all my questions. More

never called back after MULTIPLE calls to service dept! Called service person and called service Manager only received a call back from service person but couldnt help and service Manager never ca dept! Called service person and called service Manager only received a call back from service person but couldnt help and service Manager never called More

OVER TWO HOURS TO GET A FIVE MINUTE JOB DONE, A REPLACEMENT KEY. THE KEY SOLD WAS DEFECTIVE. GOT A HARD TIME ABOUT DEFECT AND GETTING A REFUND. WASN'T OFFERED A SATISFACTORY SOLUTION. LEFT WITHOUT REPLACEMENT KEY. THE KEY SOLD WAS DEFECTIVE. GOT A HARD TIME ABOUT DEFECT AND GETTING A REFUND. WASN'T OFFERED A SATISFACTORY SOLUTION. LEFT WITHOUT A REPLACEMENT KEY BECAUSE THEY DIDN'T HAVE ANOTHER ONE. More

I’m just not impressed with the customer service since your company took Pat O’Brien dealership. The service representative did not explain anything on the bill. All of a sudden I’m charged $69.99 for your company took Pat O’Brien dealership. The service representative did not explain anything on the bill. All of a sudden I’m charged $69.99 for oil change and didn’t know if everything was fine or what. Such a big price increase since taking over. I also don’t like the fact your prices are not visible to customers to see on display. I am not sure if I will bring my vehicle back to u all for any kind of service. More

I think his name was Gary. We talked like we were old friends! My car was ready in the time that he told me. friends! My car was ready in the time that he told me. More

Addressed my issues and my complaint in a professional manner. Thanks to Todd, in service, for his help. manner. Thanks to Todd, in service, for his help. More

David was great! He listened to my concerns and ensured that they were addressed completely. I was well taken care of. that they were addressed completely. I was well taken care of. More

They treated me like real human being in other words they made me very comfortable, they asked me what I was looking for,they showed me and I found something in my budget. They took real good care of me from made me very comfortable, they asked me what I was looking for,they showed me and I found something in my budget. They took real good care of me from sales to finance. More