Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.4
1,039 Reviews
Call Dealership (440) 348-0504
View Awards

2810 Bishop Rd

Willoughby Hills, OH

44092

Directions

By Type

Showing 1,039 reviews

October 11, 2021

They are the best they stayed with fixing my car and very great full and thank them much thanks to ED STEVENS AND THE MECHANIC . More

by LURRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ED STEVEN, Randy Greenwood
Report | Print
Oct 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear Ed and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2021

Dave was so nice. A real gentleman. Thoughtful and kind. Every one is like family there. More

by BLESSEDBYALLAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Report | Print
Oct 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for David and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 03, 2021

I brought the car in for transmission shudder and brakes worn indicator. Transmission was flushed and took care of the shudder. New sensor was ordered for the brake issue. Several months passed with no n More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
October 01, 2021

Art Mill was fantastic to work with. He assisted us in ordering a vehicle and communicated constantly on any and all updates to the day it was delivered. More

by lmonaco1120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Oct 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thanks for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. I'm glad to hear that Art and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 01, 2021

Thank you for finally getting me the LT for my car. I am only icing a 4 star review because my brand new car should have been completely ready to drive off the lot and it wasn’t. I had to bring back my car More

by linderb
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vujovic
Report | Print
Oct 03, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

September 30, 2021

Todd and Jessie in the Service Department came through for me!! they were great.. thank you!! More

by julie.bunkelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd, Jessie
Report | Print
Sep 30, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Julie, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills!

September 29, 2021

Not a pleasent experience. Came for an oil change, was not acknowledged for several minutes upon entering, had to get back in my car to pull it up further into the garage because the rep was not paying at More

by JOHASHAT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Claudio Casiano
Report | Print
Oct 16, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 28, 2021

Salesman and finance were a pleasure to work with. Have purchased from Serpentini for many years and they have always exceeded my expectations. More

by Wildwahoo2003
Recommend Dealer
Yes
Employees Worked With
Art Mills
Report | Print
Sep 29, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 23, 2021

Did a amazing job at detailing my car and getting the dents out of it would definitely recommend them!! More

by dbellus78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Sandy Reed, Jim Setele, Ryan McDermott, Derrick Rentz, Candi Brooks, Walt Queisser
Report | Print
Sep 24, 2021 -

dbellus78 responded

Is anything that you can do about the dents in the front fender and the rust on the back of the car under the glass? If I would have saw that I would have never have gotten it this car

September 22, 2021

Diamanté Isom was the best!! The finance department went above and beyond for me. I would highly recommend this dealership to everyone!! More

by KESSR02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Clayton, Diamante Isom
Report | Print
Sep 22, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your wonderful review! We are thrilled that Diamante had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Serpentini Chevrolet of Willoughby Hills!

1
...
10
11
12
...
104