Serpentini Chevrolet of Willoughby Hills

Thanks to Art and Mike for making my used car purchase experience a delightful one! The price was right, the Equinox is beautiful and the Pat O'Brien staff is remarkable!! Each person, regardless if the experience a delightful one! The price was right, the Equinox is beautiful and the Pat O'Brien staff is remarkable!! Each person, regardless if they knew you or not, made sure I was being taken care of. I was gratefully referred to this dealership and couldn't have had a better experience! More

My experience was great from coming in to leaving with my new truck. Everyone was helpful and cooperated to get me in the right vehicle for the right price. All of my needs were met as far as what i was look new truck. Everyone was helpful and cooperated to get me in the right vehicle for the right price. All of my needs were met as far as what i was looking for. The customer service was great and i could not ask for more. More

Pete White worked out the alternatives I needed to make the purchase. He didn't give up, but instead found the selection for me and within days after my enquiry, he called me with the info. If the comp the purchase. He didn't give up, but instead found the selection for me and within days after my enquiry, he called me with the info. If the competition had been half that helpful it would have been interesting, but Pete's follow through made it work so I have a Pat O'Brien on my license plate cover. With the support of manager Zupanzic (spelling?) they made sure of my satisfaction. But, without Pete - no sale. He even made other prospects feel comfortable waiting while he completed my new car introduction. Thanks to P O'B dealership for all their community involvement - makes one feel good to see them cooperating with others. I think the final financing steps need more customer friendliness because there are so many price options that just add... and add... and add up so customers are concerned and confused and feel cornered. The F & I people are in a tough position to add profitability to the purchase, but it could be a turn off because we see this as the hard sell that dealers have worked for over the years to get rid of. I think softening up prospects on what they may have to review (F & I)before the purchase is consumated may be a future training technique that will leave people as happy as leaving a well maintained rest-room. JMF More

I had a horrible experience at Lake Shore Chevrolet 10 years ago. The professionalism I was shown during this purchase renewed my faith in Chevrolet! IF the equinox is as good as it is now in 5 year years ago. The professionalism I was shown during this purchase renewed my faith in Chevrolet! IF the equinox is as good as it is now in 5 years, I'll be back. Also kudos to young John Calebrese, I'm glad he's hooked up with a good company. More

I bought my last car at Classic Auto Campus. HORRIBLE-- lies and a lemon is what I was left with so I was very apprehensive and "on my toes" waiting for a scam-- thinking every car dealer was as bad as Cla lies and a lemon is what I was left with so I was very apprehensive and "on my toes" waiting for a scam-- thinking every car dealer was as bad as Classic--- with their sleezy salespeople and street-walker secretaries--- PAT O'BRIEN was different... a pleasure to work with and went beyond the extra mile for me. Every salesperson was professional and curtious. I never felt pressured and there was a strong feeling of customer appreciation. Every person I dealt with was happy to be there, in a good mood and attentive, not overbearing and certainly not shady... as Classic is. More

I had a seamless and easy experience in buying a certified pre-owned vehicle from them. I initiated interest in a 2010 model I liked via the internet and within a hour (From home)I'd done the credi certified pre-owned vehicle from them. I initiated interest in a 2010 model I liked via the internet and within a hour (From home)I'd done the credit pre-screening, confirmed the vehicle was available, gotten a quote and set up an appointment for 2 hours later to see the car. All the staff were friendly and I walked out very happy. Would recommend to friends & family. More