Serpentini Chevrolet of Willoughby Hills

Immediate Service needed At lunch time I realized a problem with my vehicle that didn't rectify after work. I eventually left my car at work and called Pat O'Brien 1st thing t At lunch time I realized a problem with my vehicle that didn't rectify after work. I eventually left my car at work and called Pat O'Brien 1st thing the next morning. I was reminded of GMC towing; provided the number and they arrived within an hour of my call. My vehicle was accessed and repaired in under 24 hours. I was updated throughout the process and very pleased with the smooth process. More

Oil change, tire rotation, recall attention Original salesperson and buying experience was exceptional. Customer service is always professional. Wait time is reasonable. I am very pleased with Original salesperson and buying experience was exceptional. Customer service is always professional. Wait time is reasonable. I am very pleased with my interactions with staff and service. More

Finding a new SUV to replace the 2005 Crossover Friendly, Informative, Willing to answer all questions and Desire to assist in finding the car best suited for our needs. The entire worked together Friendly, Informative, Willing to answer all questions and Desire to assist in finding the car best suited for our needs. The entire worked together to please us . More

Oil change, rotate tires,car wash,safety checks etc. I was pleased with the fine service. Scheduled maintenance was taken care of efficiently. I would definitely recommend this dealership to anyone lo I was pleased with the fine service. Scheduled maintenance was taken care of efficiently. I would definitely recommend this dealership to anyone looking for a good place to go. We love our Equinox. Thank you Brian Stofko. More

service I had to take my car in for service and I was very shocked that I wasn't there long in & out Thanks Phil Watts!!! I had to take my car in for service and I was very shocked that I wasn't there long in & out Thanks Phil Watts!!! More

Great service Phil and his staff provide world class care for my gm product. It's an easy decision to spend my money with this dealership and service team that put Phil and his staff provide world class care for my gm product. It's an easy decision to spend my money with this dealership and service team that puts the customer first! More

Communication I gave my info,but before I did I talked about my credited issues etc.. I had 3-4 calls a week from Patrick,Bill and another gentlemen.But after they I gave my info,but before I did I talked about my credited issues etc.. I had 3-4 calls a week from Patrick,Bill and another gentlemen.But after they ran my credit,ran my cosigners credit No one called,emailed or said anything to me.I called for them to tell me they can't help me. Yes I know my credit is bad, but don't treat me as such.I was also told that is some prejudice here at this location. So I would say treat all people the same bad/good credit, black/white, little money/plenty money. Be fair Thank you More

Was happy with all the people at the service garage I had a problem with my 2008 chevy trailblazer that other mechanics could not fix. I decided to take it to Pat O'Brien dealership and they took care o I had a problem with my 2008 chevy trailblazer that other mechanics could not fix. I decided to take it to Pat O'Brien dealership and they took care of the situation that I had with the car. I'm pleased with the service advisor. Service manager. And the mechanics. I was treated like I made a difference. I am very pleased with the work and service at Pat O'Brien. More

Great experience Outstanding service by all members, Specially Carla. She worked late on Saturday helping another client after the dealership closed. She went into the Outstanding service by all members, Specially Carla. She worked late on Saturday helping another client after the dealership closed. She went into the office before it opend up on Monday to start working on my car, she than called me to let me know she found my truck at another location, later on the day she drove over an hour to go and get it.overall great experience More

Great service!! Great service. The entire was and always has been great. Everyone there is so nice and helpful. My mom just bought a new Subaru and like it, but he Great service. The entire was and always has been great. Everyone there is so nice and helpful. My mom just bought a new Subaru and like it, but her service is not like ours. More