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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,036 Reviews
Call Dealership (440) 348-0504
View Awards

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,036 reviews

October 22, 2021

Never have a bad experience when dealing with good people. My only complaint has always been that the car wash never seems to be working when i bring my other vehicles in. Service always has an excuse More

by LTCOLLINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The O'Brian family., Lucas Monasky
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Oct 25, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your recent experience, and it is always a pleasure having you at the dealership. We appreciate your review and look forward to seeing you again!

October 22, 2021

my battery had a short ..they replaced it and return my truck to me..thank you More

by FGSOFTAIL262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
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Oct 25, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Serpentini Chevrolet of Willoughby Hills.

Oct 27, 2021 -

FGSOFTAIL262 responded

thank you

October 18, 2021

vehicle stalling and hard start, after two times taken in and $754.00 problem not solved More

by pfline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
phil watts
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Nov 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 14, 2021

Super quick process, was awesome it was mostly all done via email and text! Was in and out! Great communication More

by CIERRA.HUNG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ KNAUF
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Oct 14, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Cierra, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

October 14, 2021

My car was kept over night when I requested it not to be. Missed work More

by Matt3malone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Heck
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Oct 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 14, 2021

I only gave one star because there's nothing lower. I will never take my Tahoe back there again. So sorry they are no longer Pat O'Brien, the service has gotten so poor once Serpentini took over. A simpl More

by DRKRISWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 31, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 11, 2021

Excellent service and very helpful I would recommend them to all my family and friends. More

by jearod.woods
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Reed, Diamante Isom
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Oct 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new vehicle, Jearod! It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase. We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills, Jearod.

October 11, 2021

They are the best they stayed with fixing my car and very great full and thank them much thanks to ED STEVENS AND THE MECHANIC . More

by LURRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ED STEVEN, Randy Greenwood
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Oct 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your business and this review. We're happy to hear Ed and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2021

Dave was so nice. A real gentleman. Thoughtful and kind. Every one is like family there. More

by BLESSEDBYALLAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
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Oct 07, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for the kind words for David and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 03, 2021

I brought the car in for transmission shudder and brakes worn indicator. Transmission was flushed and took care of the shudder. New sensor was ordered for the brake issue. Several months passed with no n More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
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