Serpentini Chevrolet of Willoughby Hills

This place is terrible. Has had our car we bought last fall foe 40+ days now. No loaner. No rentals. No one there cars. Car has been fixed under their "warrenty" sever Has had our car we bought last fall foe 40+ days now. No loaner. No rentals. No one there cars. Car has been fixed under their "warrenty" several times same issue. Went there to plcheck on transmission a s they were waiting on it they said. I found it on their dock on a skid. No call backs, no service, no call backs from morning zeda, which is generally manager on any issues. Stay away from this place. You will not get your value for your money and all youur time. This was our 2nd car from here and last More

I scheduled an appointment to drive from Massillon to Willoughby Hills on Saturday morning to look at a used Lincoln MKC, this is over an hour drive. Upon our arrival we were greeted by a salesman who wa Willoughby Hills on Saturday morning to look at a used Lincoln MKC, this is over an hour drive. Upon our arrival we were greeted by a salesman who was able to find us and our appointment in their system. He asked which vehicle we were interested in which was odd considering I had made the appointment for a specific vehicle. After telling him it was the white MKC he said he would go get the vehicle for us. Again, weird because you would have thought they would have had the vehicle cleaned and gassed up for us to look at it. After waiting for about 5 minutes our salesman came back and asked if we were picky about color and tried to move us to a year older version of the same car. When we asked why he stated that the car we came to look at needed a new engine. So in short they scheduled an appointment with us and had us drive over an hour each way for a vehicle that they knew wasn't available and needed a new engine. What a shameful way to do business!! More

Krystal was the greatest. Bent over backwards for us to help us out as well as the finance team. Bent over backwards for us to help us out as well as the finance team. More

The dealership accommodated a late evening visit to check out a car and tried to pull a few different options for us to look at. However, once we narrowed down our search for a vehicle, we went to fill out p out a car and tried to pull a few different options for us to look at. However, once we narrowed down our search for a vehicle, we went to fill out prequalification forms online to get a QUOTE for our monthly payment, etc. Then suddenly a hard credit check was pulled without our permission. Prequalification =/= signing a form to give permission for a hard credit check. Due to this interaction, we will likely not purchase from them. The finance team was apologetic and admitted to the mistake, but we continued to get messages from the salesman. If purchasing, I would be incredibly clear about every step in the process and make sure there is no misunderstanding. Friendly, helpful staff but a disappointing end for us with no vehicle at the end of it all. More

The car has visible damage and they tried to tell us it was just cosmetic when the quarter panel was pushed against the door and the bumper was not hooked up all the way. We drove 5 hours to see it and the was just cosmetic when the quarter panel was pushed against the door and the bumper was not hooked up all the way. We drove 5 hours to see it and they tried to brush it off because the carfax was clean…aka the damage was not reported to insurance. More

Very excellent service from start to finish I would recommend this dealership to anyone very good!! recommend this dealership to anyone very good!! More

This place is very unprofessional and I will never buy another car from this dealership another car from this dealership More

I recently had the unfortunate experience of getting my car serviced at Serpentini Chevrolet of Willoughby Hills. To say I was disappointed would be an understatement. The entire process was riddled with i car serviced at Serpentini Chevrolet of Willoughby Hills. To say I was disappointed would be an understatement. The entire process was riddled with issues and left me feeling frustrated and dissatisfied. Firstly, the customer service was subpar from the moment I walked in. The staff (denis) seemed disinterested and lacked the professionalism one would expect from an automotive service center. There was no warm welcome or any attempt to make me feel valued as a customer. I first had my transmission flashed there 2 months ago, and he gave me a huge hassle about calling my warranty company. I basically paid out of pocket. After coming back this time, I had to have the whole transmission replaced. The warranty company approved. I misquoted a time frame for the fix. I was told 3 weeks, and I would get a loaner vehicle. I dropped my car off Friday and never received a loaner vehicle. My car was fixed 7 days later. They kept telling me they didn't have any loaner vehicles. There was no communication from the service team about the delays, and I was left in the dark about the status of my loaner vehicle for days. Worse yet, when I arrived to pick up the vehicle. I give it to CHEVY, their app tracking is very accurate and precise. They told me a technician (evan or ethan) was test driving it. I checked my chevy app and the technician drove the car two cities over on the freeway and did (god knows what). And had the nerve to stop and grocery shop with my vehicle. He was gone for a total of 20- 30 minutes. He basically took my car and used it for personal things. He could have broken something else in my car. When I finally got my car back, I told the supervisor how upset I was, and he gave me 25$ to cover gas fees. Fast forward to today. My check engine light flashed on and my chevy app said Service Emission Systems. I honestly just wish my car could get fixed by the right person. If I can't trust the dealership, who can I trust to work on my car? Overall, my experience at Serpentini Chevrolet of Willoughby Hills was a complete letdown. Their lack of professionalism, disorganization, and poor workmanship have left me with a bitter taste. I would strongly advise others to avoid this service center and seek more reputable options for their automotive needs. I hope this review serves as a warning for others, and I sincerely hope that the management of Serpentini Chevrolet of Willoughby Hills takes these issues seriously and works towards improving their services. Check your chevy app people. You never know where these people go in your vehicle. I will update, if this situation is resolved. More

Dominik Stuart was GREAT. ..!! He was awesome to work with and very knowledgeable about the vehicle we purchased. Thanks Dominik for all your help. ..!! He was awesome to work with and very knowledgeable about the vehicle we purchased. Thanks Dominik for all your help. More

ZERO STARS. Shame on you Serpentini, I will never ever consider buying a car from you. My son went to look at a car that was listed for $14,9XX online. When he Shame on you Serpentini, I will never ever consider buying a car from you. My son went to look at a car that was listed for $14,9XX online. When he came in to look at the car, I assume it is because he is young, you tried to tack on an extra $2,000 because of "the work you put in". Used car sales are already way over priced, but this practice is shameful, I believe it is called "bait and switch". By law, don't you have to honor advertised prices? You just lost a potential customer, and I hope this review helps others when considering using you for car purchases. More