Serpentini Chevrolet of Orrville

Serpentini Chevrolet of Orrville provided a wonderful experience. My husband and I recently bought a 2008 Mercury Mariner from Eric Johnson. Eric was well informed of the vehicle and provided a fun, comf experience. My husband and I recently bought a 2008 Mercury Mariner from Eric Johnson. Eric was well informed of the vehicle and provided a fun, comfortable experience-with no pressure to buy. Prior to buying it, we noticed a stratch on the side. Eric took care of it by having Serpentini do the body work to repair it along with some touch up work around the rims where it had rusted. It was done within 2 days. Eric has called me quite a few times since to make sure I am still loving my vehicle. I am! Serpentini was all around a wonderful dealership to work with and I would recommend going there to look for your car. More

From the first phone call to the final farewell, this was the most enjoyable experience I have ever had in purchasing a car. I had just had my Lucerne CXL Special Edition totaled in a rear end hit and ru the most enjoyable experience I have ever had in purchasing a car. I had just had my Lucerne CXL Special Edition totaled in a rear end hit and run and I was devastated. Eric Johnson was positively the best dealer I have ever worked and was most sensitive to my requirements for a new vehicle as well as the timeframe involved. Genuine concern for the customer and their unique circumstances that brought them to the Serpintini doorstep are things that cannot be taught in auto dealer school! They are genuine and Eric personifies the BEST profile of a salesman possible. His caring and concern that everything be just perfect did not go unnoticed by me or the friends I brought to help me makke my decision. Indeed, I would notnhave made the long trip ffrom Pennsylvania in the first place had he not been dynamic over the phone. I will remember my positive experience when lookinng for a new car and will be very interested in seeing the much needed new facility! Thank you, Clarinda Darr More

Stephen and jason are part of our family. We have dealt with them for our last five vehicles. We deal with serpentini because Stephen and Jason understand our needs and find the vehicle that is the perfec with them for our last five vehicles. We deal with serpentini because Stephen and Jason understand our needs and find the vehicle that is the perfect match for us. They do not just try to sell us a vehicle. I appreciate the knowledge they have of the vehicles and are able to answer all our questions. The paper work is fast and efficient. One of the biggest features is we receive more on our trade in at Serpentinis than all other quotes we have received. No one has treated us with the courtesy we receive there. Richard and Rae Ann Dye More

I'm very happy that Serpentini is my local Chevy I'm very happy that Serpentini is my local Chevy dealer because the sales guys are excellent at what they do. This was my first car buying experience I'm very happy that Serpentini is my local Chevy dealer because the sales guys are excellent at what they do. This was my first car buying experience and thankfully the serpentini team made it fairly pain free. I emailed about my car online, and Floyd called me back right away. He was accommodating every step of the way. The closing manager was really nice too. Very down to earth. More

I was very impressed with my experience overall. My husband and I spent many hours and weeks looking at cars for sale and meeting many different sales people. Sadly, there were very few that we would a husband and I spent many hours and weeks looking at cars for sale and meeting many different sales people. Sadly, there were very few that we would actually do business with. Then we met Pete from Serpentini in Orrville. Professional, friendly, and honest are just a few words that come to mind. His priority was us finding the car we needed and being satisfied, not him getting a sale. His interaction with coworkers and other customers was positive and friendly. We met others at the dealership also who were friendly and didn't act as if you were invisible just because you already had a salesperson. The car we bought was used but feels and looks like a new car (one of the cleanest I've ever bought). They set the bar of excellence high. We are Ford people who buy Ford products whenever possible, especially new. However, next time I am in the market for a new car I would definitely consider Serpentini of Orrville for my purchase. Thanks Pete! More

I was very pleased with my experience at Serpentini. Ray and the sales staff went out of their way to find the truck I wanted. and the sales staff went out of their way to find the truck I wanted. More

I gave the rating because this was one of the best experiences I have ever had at a car dealership. We had visited several that day and saved Serpentini for last because it was so far away. One of the experiences I have ever had at a car dealership. We had visited several that day and saved Serpentini for last because it was so far away. One of the reasons we chose to visit this dealership was because we know Orrville is a small town and hoped for the "small town experience." After a somewhat frustrating day at the big box dealerships we arrived at Serpentini Chevrolet. Zach Bauer greeted us on the lot with a smile and a handshake (by the way, the other dealerships made us wait to talk to their sales staff). Chris Atkins came over and greeted us while in the dealership working with Zach. He was just as pleasant and friendly. It was apparent that all staff present in the office on Saturday enjoyed their jobs. Everyone had a smile and had a friendly demeanor to all customers present. I bought my car that day. I worked with Mark Evans who was equally as pleasant as Zach and Chris. He took the time to explain all the financial paperwork. He treated us like a friend he had known for years. I walked out of the dealership with keys in hand and confident that I received not only the best deal possible but the best customer service ever! I would reccommend this dealership and state that the drive is worth it! Nice job! Thank you! More

As a single woman buying a new car can be very intimidating but my experience was wonderful . Eric Johnson greeted me on the lot as I looked at cars. He was very friendly and professional. I had intimidating but my experience was wonderful . Eric Johnson greeted me on the lot as I looked at cars. He was very friendly and professional. I had no qualms dealing with Eric and came away with a new 2013 Malibu. I would highly recommend Serpentini Chevrolet to anyone looking for a vehicle. And ask for Eric....he is a great salesman. More

I mainly worked with Steve while i was there, He was amazing to deal with! I have a one year old who is sometimes very loud and energetic, to say the least, and Steve was extremely patient with me and m amazing to deal with! I have a one year old who is sometimes very loud and energetic, to say the least, and Steve was extremely patient with me and my child. He did his best to get me the best price that he was able to get for me, which i appreciate very much. While the price isn't exactly what i was looking for, Steve still took the extra time to make sure that my "new to me" minivan was nice and sparkly when i drove off the lot! He even held my little guy so i could strap down the car seat. He was truly a gem to deal with! Another guy that briefly helped out was Jason Anderson, he was also someone who made my experience very enjoyable. When he noticed that i was at my breaking point with a screaming child, he was very sympathetic & kind, making sure we had snacks and drinks to entertain my very unhappy toddler! I had no clue that he was the general manager, which impressed me even more, that is the kind of leadership that you definitely need to run a business! While i wish i didn't have any complaints, I do have one, The was a sales manager there, Chris, that kind of needs a bit of an attitude adjustment. He started out friendly, but when i questioned the price and that the van i wanted didn't come with a DVD Player, which the Serpentini website and too other sites stated it did, he got a piss poor attitude and then tried to tell me that not only did the van not have the DVD player like it stated, but he magically raised the price in the 30 min that it took me to drive to the dealership from my home. I felt like he was trying to take advantage of me, luckily i did my research and i had an amazing sales consultant looking after me. Aside from one person with an attitude problem, Everyone else was really genuine and personable. I had to go back a second time today to finish stuff up and a lot of the staff surprisingly remembered us and were so friendly and welcomed us back again. So, thank you again Steve for the great experience, but also for shinning up my beautiful Mommy Mobile! More

Eric was very well informed about the vehicle I bought. He went above and beyond and did everything he could to make sure everything came together. He did not try to talk me into anything other than what I He went above and beyond and did everything he could to make sure everything came together. He did not try to talk me into anything other than what I wanted or try to sell me something else. I most certainly will make my next car purchase here with Eric's help all the way through the process. I will highly recommend Eric as the person to seek out and deal with at serpentini. He truly was very helpful and did way more than I expected.. Thanks for everything Eric More