Serpentini Chevrolet of Orrville

My wife and I had an awesome car buying experience at Serpentini. We worked with Floyd Stanard. I love his "get you in the right car, for the right price" no pressure sales approach. We arrived a half Serpentini. We worked with Floyd Stanard. I love his "get you in the right car, for the right price" no pressure sales approach. We arrived a half hour before closing and Floyd stayed over by nearly two hours so we could take our vehicle that night. We will definitely look at Serpentini when it is time for us to get a new vehicle. More

Eric Johnson was wonderful with helping of a purchase of a colbalt for our son. Spoke on safety features and was very knowledgeable of the features the car had. It was a "hassle free" experience and that wa a colbalt for our son. Spoke on safety features and was very knowledgeable of the features the car had. It was a "hassle free" experience and that was due to our salesman Eric Johnson. We were in and out in an hour. He showed a human side which made my family and I feel comfortable and it was an enjoyable experience overall and we couldn't be happier with our purchase! Thank you Serpentini in Orrville, you have a great team there and we were so pleased to have Eric Johnson help us!! Will certainly be back for future purchases,#4 and counting! More

We have always dealt with Serpentini and always get the same great service. Brandon was very helpful. He answered all our questions-very knowledgeable. We would recommend Serpentini to anyone who needs a n same great service. Brandon was very helpful. He answered all our questions-very knowledgeable. We would recommend Serpentini to anyone who needs a new or used vehicle. Thank you! More

I gave this dealer and employee Ray Hawks a great rating on everything because they provided me with a fully satisfying experience when buying a car. They were efficient, extremely nice and helpful, and ga on everything because they provided me with a fully satisfying experience when buying a car. They were efficient, extremely nice and helpful, and gave me a fair deal that no other dealership could achieve and I had been to quite a few. They were honest and worked hard to find me a car. I appreciate it greatly and I am very happy with our purchase and the service they provided. More

I went to the dealership because I had a problem because my present car was costing to much to get fix all the time and I had no more money to keep it and with Jonathon's he;p, I was able to purchase a bett my present car was costing to much to get fix all the time and I had no more money to keep it and with Jonathon's he;p, I was able to purchase a better car for only a few more dollars a month. He also helped me get a free month without a payment dued so I was able to take this money and pay off 6 bills that were small amounts but add up alot each month. My old car was a 2001 and I was able to upgrade my new car to a 2008 for only for a few more dollars a month. With this newer car, I feel safer and less worried that I am going to break down and have no money to fix the car. Thank you Jonathon for all of the encouraging words and for keep going back and helping me get this car. More

Friendly and prepared! I'm happy with the warranty package we got, and I love my new Chevy trailblazer! Looking forward to my xylon application. package we got, and I love my new Chevy trailblazer! Looking forward to my xylon application. More

Totally misled by online purchase at Autotrader.com. Dealer said truck was from Virginia, actually New Hampshire. Had I been told where the truck actually was from, wouldn't have even considered it. I w Dealer said truck was from Virginia, actually New Hampshire. Had I been told where the truck actually was from, wouldn't have even considered it. I was told the truck was in good shape. Once I had a chance to look under it I found the undercarriage, brake lines, fuel lines, body mounts, everything horribly rusted. Many of the bolts are rusted to the point there are no threads visible. From the over spray on the windows, it appears to have been repainted or at least had minor painting done. I fell the dealer was less than truthful with me. I'm sure the salesman only repeated what he had been told about the vehicle, but someone knew the facts about this truck. I made it clear when I bought it that I was shopping for the last Chevy I would ever own. Now I'm stuck with what will be a repairs nightmare. I've been a loyal Chevy driver since I was 19. This has left such a negative impact, this will be my last Chevrolet. More

From the very beginning Jim answered all my questions and if he was unable to he went to the right person and got right back to me. Everything I ask was done right away ( putting the vehicle on a lift so I c if he was unable to he went to the right person and got right back to me. Everything I ask was done right away ( putting the vehicle on a lift so I could see the under body, sending additional pictures and working with the shipping company on pricing and delivery ) After both sides arrived at a price, I inquired about undercoating. Before I knew it I received a call from Joe the body shop manager who proceeded to answer all my questions, gave me a price and said they would star work on the vehicle Monday. Everyone that I have had an opportunity to speak with at Serpentini have been polite, courteous and very helpful. But here is the most unbelievable thing of all. When I ask how they wanted payment, their response was, "a personal check would do" Most dealerships I have dealt with in the past conducted an FBI background check and held your first child until they received their $$$ HATS OFF TO SERPENTINI More

I found Eric easy to talk with and very knowledgeable about the Equinox. He always acted extremely professionally, and was incredibly helpful. I would highly recommend Serpentini and Eric. I especially a about the Equinox. He always acted extremely professionally, and was incredibly helpful. I would highly recommend Serpentini and Eric. I especially appreciated that he did not try to pressure me, and allowed me to think through the sale process. More

Stephen was professional and courteous throughout the process of buying a used vehicle for my daughter.He was reasonable and fair as we negotiated a price that could work for both of us.His personable na process of buying a used vehicle for my daughter.He was reasonable and fair as we negotiated a price that could work for both of us.His personable nature helped to seal the deal.My daughter loves the car! More