Serpentini Chevrolet of Orrville

Customer Service Still Exists When my husband and I first walked into the dealership we thought that it would be a "similar" car dealership experience (which have not been too enjo When my husband and I first walked into the dealership we thought that it would be a "similar" car dealership experience (which have not been too enjoyable), the "Serpentini" experience continued to improve throughout our visit. The dealership was very busy that morning, but all of the staff were courteous, pleasant, and aiming to truly please the customer. We purchased a car that day and the processing experience was painless and seamless. I would definitely do repeat business with Serpentini Chevrolet of Orrville in the future! It is outstanding to see that a valid attempt is still being made to keep exemplary customer service alive! Great work Serpentini! More

Happy I had a great experience, everyone was very nice and helpful. I was able to find a really nice vehicle and they worked with me to keep my payment whe I had a great experience, everyone was very nice and helpful. I was able to find a really nice vehicle and they worked with me to keep my payment where I wanted it. More

Amazing!!! Came to just check out a car and ended up trading in and getting a completely different car. Had an amazing salesman and the process was very quick! Came to just check out a car and ended up trading in and getting a completely different car. Had an amazing salesman and the process was very quick! More

Surprise Very friendly service. Didn't think anyone would be able to help us. Now we have a reliable truck that more than meets our needs. Thanks John. Very friendly service. Didn't think anyone would be able to help us. Now we have a reliable truck that more than meets our needs. Thanks John. More

Great Experience! I went into Serpentini looking to purchase the car I was currently leasing. I'm not exaggerating when I say that I sat back and let Zach take care of I went into Serpentini looking to purchase the car I was currently leasing. I'm not exaggerating when I say that I sat back and let Zach take care of everything for me. Mark was also a pleasure to work with - had all of my paperwork ready for me when I got into his office. Kind of a shame that all of my future car-buying experiences will be compared to this one, because it was so easy! Would HIGHLY recommend going to Serpentini in Orrville and asking for Zach specifically! More

Able to purchase preowned vehicle VERY intune to customers - listen to needs, willing to work with budgets, strived for satisfaction! The salesman, financer and general manager made su VERY intune to customers - listen to needs, willing to work with budgets, strived for satisfaction! The salesman, financer and general manager made sure we did not leave the premises until we were satisfied. More

Great expereince Very friendly. Got me into truck I wanted. Eric and whole staff helpful. Beautiful new dealership. Very customer centered. Looking foreward to free ca Very friendly. Got me into truck I wanted. Eric and whole staff helpful. Beautiful new dealership. Very customer centered. Looking foreward to free car washes. More

Great experience! Eric was our sales assistant and he was very kind and welcoming. He was very persistent in getting us the car we wanted and making sure we were comfor Eric was our sales assistant and he was very kind and welcoming. He was very persistent in getting us the car we wanted and making sure we were comfortable with the price. Great customer service! More

Awesome Eric did an awesome job putting me in my brand new Silverado. The new dealership is really nice and everyone treated you good . I'll be back for my 2 Eric did an awesome job putting me in my brand new Silverado. The new dealership is really nice and everyone treated you good . I'll be back for my 2019 Silverado! More

Serpentini is the place to go!! I just bought my FOURTH car yesterday and the experience was even better than it's ever been. The WHOLE staff (service department included) is absolu I just bought my FOURTH car yesterday and the experience was even better than it's ever been. The WHOLE staff (service department included) is absolutely wonderful and I would recommend this dealership to anyone. 10 stars out of 5! John Williams is the sales associate I worked with and he went above and beyond to make sure I got the vehicle that is just right for me! More