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Serpentini Chevrolet of Orrville

Orrville, OH

4.1
931 Reviews

1107 N. Main Street

Orrville, OH

44667

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Showing 931 reviews

August 12, 2015

Great car buying experience. Serpentini Orrville is a professional, courteous, and organized dealership. They provide comfort in the car buying process to go along with competit More

by Mazda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bauer
August 09, 2015

The beeeeeest service ever! Very personable, friendly, and you leave very satisfied. No pressure from the reps for a sale they take your wants into consideration. They make it wo More

by Satisfied100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Foy, Stephen Fusco
August 05, 2015

Purchase of a 2008 Mercury Mariner. I just want to thank salesman John Willams for his professionalism and caring spirit to my needs, felt like he and manager Steve treated me like a per More

by LMartin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Fusco, John Williams
August 02, 2015

Takes the cringe out of car buying!! We have bought two vehicles from Serpentini of Orrville now and we will buy all future vehicles from them. Great, friendly atmosphere!! A.J. Brown wa More

by tprice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Foy, Stephen Fusco
July 31, 2015

Poor knowledge of current offers Contacted via email if a current dealer lease offer was still current, they had a matching vehicle, and I was eligible. I was assured of all three pr More

by Easy1
Recommend Dealer
No
Aug 06, 2015 -

Serpentini Chevrolet of Orrville responded

Thank you for getting back to me! I do apologize for the error. I reviewed what happened with everyone involved, as well as with the General Manager. It was an honest mistake in the interpretation of what "non GM Lessee" meant, the people you work with had thought that it meant as long as you do not have a GM lease in your house you would qualify. Clearly that was an error on our part. We've reviewed it with our team and made sure everyone is clear on the definition. Again, I do apologize for our error and for your inconvenience.

July 31, 2015

Excellent staff and first time experience Craig our friendly salesman worked very hard for us to put us in a vehicle that was right for us to fit our budget/lifestyle. More

by CNelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Fusco
July 28, 2015

long drive but worth it I was riddled with poor experiences when searching for a used Suburban and came upon this dealership offering a Suburban. This is a rather long drive More

by fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bauer, Matt Matjunas
July 27, 2015

WONDERFUL The workers here are super nice and very helpful. Very good company to get your car at! Plus after you buy the car, free washes More

by Amanda.hall1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Foy, Stephen Fusco
July 22, 2015

Buying a new car I have been buying vehicles over many years from many dealerships. This was the best one ever, Matt Matjunas was our salesperson, he made sure that o More

by Pug
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jason Foy, Matt Matjunas
July 19, 2015

very helpful and worked with us to get the car we wanted Matt made sure before we made the drive down to orrville that we had everything we needed and was very helpful... It was a very nice experience More

by Beckaandjon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Matjunas
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