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Serpentini Chevrolet of Orrville

Orrville, OH

4.1
931 Reviews

1107 N. Main Street

Orrville, OH

44667

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Showing 931 reviews

September 19, 2015

My first new car This is the third vehicle that we have bought from Serpentini and our third vehicle we bought from sales rep Jonathan Conley. Will never buy a vehicle More

by Kkyser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Conley
September 16, 2015

Stayed way past open hours to make my deal. Jason Anderson and Ray Hawks are the real deal! The customer service was outstanding! These guys stayed 2 hours after closing to get me in the Chevy More

by savx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Ray Hawks
September 15, 2015

Awesome Came in for the second time in a week to buy another car. Sales staff worked magic with a deal that was not possible. Jonathan Conley and Jason Ander More

by Bobdiann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Jonathan Conley
September 08, 2015

Why go anywhere else!!! This was the best car buying experience we have ever had! Not only were we treated wonderfully by Jessie but we walked out quickly and got the paymen More

by Shane and Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Short
September 07, 2015

Shady (at best) dealer Promised one thing by salesman but got something completely different when it came to signing final paperwork. Read very carefully before signing any More

by Colorado lemon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Evans, Matt Matjunas
Sep 15, 2015 -

Serpentini Chevrolet of Orrville responded

Thank you for your feedback, we did check our records and while we see that your vehicle was in our service department twice shortly after you got it, you were not billed for either of the repairs required, and since we haven't heard from you since then we can only assume that you have not had any further issues. For a nearly 10 year old truck we would consider that a pretty good track record! As far as the financing goes, in most cases we will work with several banks to make sure we are getting you the best interest rate available, since this was nearly two years ago we can only speculate as to what transpired, but it's likely that we were able to get you a better interest rate elsewhere and that's how your loan ended up with a different financial institution. Perhaps we had a lapse in communication between the Sales and Finance departments and for that we apologize. It's hard to look back nearly 2 years and guess as to what happened, but clearly you were dissatisfied with your experience and for that we apologize. We do thank you for your business and hopefully your truck continues to perform at the same level it's been since last time we repaired it, almost 2 years ago. Thank you again and please feel free to contact us with any further concerns at 330-683-6050.

September 06, 2015

Joy' new ride!! 😙 Huge shoutout to Mark Evans & Jonathan Conley! Best ever car buying experience !!! I love my new car, it's perfect & they made it effortless... And FU More

by Joyhanna!!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Evans, Jonathan Conley
September 04, 2015

Thanks again! Thank you again for making car buying a very pleasant experience at Serpentini's in Orrville. Car buying for me was always a dreaded experience in t More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hawks
September 01, 2015

Love our new vehicle! We have never had such a great experience buying a car as we did at Serpentini's. Ray Hawk was amazing to work with. We will definitely be buying ou More

by thehunts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hawks
September 01, 2015

Best Dealership in Town I Purchased a 2013 Cadillac ATS. The vehicle was very well priced and I enjoyed great customer service! I'm a lifelong customer. -Cory Seiler More

by Cseiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderson, Ray Hawks
August 30, 2015

Zach Bauer was professional and very polite Thank u for your great customer service. I appreciate how Zach Bauer took the time and got me a new car. I will be sending others to your dealership. More

by robby78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Foy, Stephen Fusco, Zach Bauer
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