Serpentini Chevrolet of Orrville

The right deal with Great Customer Service I had identified the vehicle I wanted ahead of time, but I was uncertain as far as what they would give for my trade, and if they would work with me o I had identified the vehicle I wanted ahead of time, but I was uncertain as far as what they would give for my trade, and if they would work with me on the price. Floyd was very friendly, stress free, spent extra time showing me features on the car I did not know about. Felt like I had known him for years. I did not feel hassled or pressured in anyway. I was offered a decent trade price, but was able to work out a slightly better number to make sure both sides felt good about the deal. I also had my daughter with me, they were very friendly to her, and recognized I had a time limit. Thanks Floyd for your excellent customer service, you took great care of me and my daughter! We are very pleased with the vehicle, and will definitely keep Serpentini Chevy on our list for our next vehicle! *The only feedback was on how the interest rate was communicated, I was told I would get a great rate, but never really was told a number. I felt a little kept in the dark, I wasn't communicated what rate it was, until I was signing the papers. I understand it only works out to an extra $10-15 a month, but it might help to know up front that number. More

New truck from Serpentini Chevy We recently visited Serpentini of Orrville looking for a new vehicle to replace our worn out 05 Suburban. We were quickly greeted by Matt Matjunas, w We recently visited Serpentini of Orrville looking for a new vehicle to replace our worn out 05 Suburban. We were quickly greeted by Matt Matjunas, who made us feel welcome and didn't put an all-out blitz of pressure on us. He answered our questions about new trucks and the options dealing with either a lease or buying. With Matt's help, along with sales management and financing, we decided to purchase a new crew cab Silverado taking advantage of the GM discount over the 4th of July. At the end of the day, it was one of the easiest, most user friendly car buying experiences we have had. Thanks Serpentini. More

Excellent Service Experience was excellent. Ray very friendly and helpful. Would purchase a new car from there again. Ray answered all my questions and made this expe Experience was excellent. Ray very friendly and helpful. Would purchase a new car from there again. Ray answered all my questions and made this experience very easy. More

Holmes Custom Trim ...Dave Yoder Floyd was very helpful with the purchase of the truck. Not pushy like some other dealerships. Also had a lot of common sense. I appreciate that. I wou Floyd was very helpful with the purchase of the truck. Not pushy like some other dealerships. Also had a lot of common sense. I appreciate that. I would recommend seeing him if you're looking for a new or used vehicle. Thanks ! More

Absolutely wonderful!!! Awesome experience!!! I can't express how happy I am!!! We had looked into many places prior, until while listening to the Cavaliers play the final Awesome experience!!! I can't express how happy I am!!! We had looked into many places prior, until while listening to the Cavaliers play the finals we heard an ad multiple times for Serpentini of Orrville. After having many problems with my cars in the last year my husband decided,, since Cleveland finally won we should give them a shot maybe it's a good sign. He talked to Kathy Watson who is a lovely lady who understood our situation and gave us nothing but hope over the phone. When we got there on Saturday we had just missed her but was put in great hands. When we met John Conley he made us feel at home. I work with the public so I know all about sales and selling people but I didn't feel like I was being pushed or just a number. Yes they needed a sale but i felt like they were doing everything in their power to help ME not themselves. When you have not so good credit u expect the worst vehicle on the lot to be the one they sell you, not at serpentini when you walk in there they make you feel like that number almost doesn't matter and you CAN get that nice new car. My new motto is "Always Believe".. not only was it the Cavs shirt my husband was wearing when we went but it is exactly how they made me feel. Believing something good was going to happen got me in a 2016. Thank you Kathy Watson, John Conley, and Stephen Fusco for all the work you guys put in for us. More

outstanding can't wait to make my next purchase! After dealing with other dealership's, and being disappointed, I was persistent and then call this dealership explain my situation w/ Kathy she put After dealing with other dealership's, and being disappointed, I was persistent and then call this dealership explain my situation w/ Kathy she put me in touch w/Pat Kaiser, we made the three hour trip from Pittsburgh, the car was and is beautiful, and in less then 1/2hr, was approved and shortly afterward back on the road with our new car. I can't thank then all enough for there excellent, superior service. I can't wait to purchase my next vehicle from them!! Sincerely, Mary Livesey More

Great experience, will return in future!!!! I worked with Tyson at Serpentini while searching for a used vehicle that would make a better fit for myself and he was such a great help through the I worked with Tyson at Serpentini while searching for a used vehicle that would make a better fit for myself and he was such a great help through the entire process! I am a younger woman and have had a horrible experience with a past purchase at another dealership and walked in with high reservations and Tyson was very friendly and helpful and did everything to make sure I found the car that was a perfect fit for me in every way he could. I was so appreciative and walked out with a huge weight lifted from my shoulders knowing I had worked with honest and good people who were just there to help in any way possible. Will always reccomend this dealership and Tyson from this point forward and they will always have my business as well! More

Great awsome I purchased a new Toyota rave 4 on 7 7 16. Caleb smith was great at helping me pick a new car. Also Kevin castle helped. I am really happy with th I purchased a new Toyota rave 4 on 7 7 16. Caleb smith was great at helping me pick a new car. Also Kevin castle helped. I am really happy with their help in finding a car,thanks to Caleb and kevin. More

Good experience buying a car here After trying to buy a car from 4 other dealerships, I expected more of the same crap from this one. Well, I left with vehicle I wanted without disappo After trying to buy a car from 4 other dealerships, I expected more of the same crap from this one. Well, I left with vehicle I wanted without disappointments. I worked with Jonathon Conley and he listened to my other car buying experiences. I was pretty blunt with him and I he didn't unravel at all. He showed patience and concern. I am a guy who doesn't want to take any prisoners when going to war with a car salesman. He was always composed and neither one of us bled too much from our minor wounds of battle. Kudos to this salesman. He got the job done. I drove an hour and 45 minutes to this dealership. Glad I did. More

Appreciated - No Run Around - Answers To Our Questions Pat Kaiser is the man to talk to at Serpentini in Orrville, Ohio if you are looking for a vehicle. My husband and I were looking to lease or purchase Pat Kaiser is the man to talk to at Serpentini in Orrville, Ohio if you are looking for a vehicle. My husband and I were looking to lease or purchase a Silverado. Of course we wanted to find the best deal so we were looking online and at the dealerships. We were very frustrated while at different dealerships because we could not get a simple question answered on the cost and what deals were available. We were told to check online, so we did, then online we the deals were not available until we sent our information to them. Then once we received a response, we were told someone else would have to get back with us with that information and to go visit the dealership. If was refreshing to meet Pat Kaiser. Pat was the only salesman that gave us the answers to our questions without the run around we experienced from the other dealerships. We realize the need for dealerships to get a potential customers information, but the reason my husband and I wanted to make the deal with Pat was because he treated us like he would like to be treated. We feel we got a good deal and are very happy with our new leased Silverado. We brought the truck in to add mud flaps and the service department took good care of us and completed this quickly. In the last year, 3 other family members have purchased or leased their vehicle from Serpentini in Orrville. That says a lot for this dealership and their sales team! Thank you Pat Kaiser! David & Vicki More