Serpentini Chevrolet of Orrville

Appreciated - No Run Around - Answers To Our Questions Pat Kaiser is the man to talk to at Serpentini in Orrville, Ohio if you are looking for a vehicle. My husband and I were looking to lease or purchase Pat Kaiser is the man to talk to at Serpentini in Orrville, Ohio if you are looking for a vehicle. My husband and I were looking to lease or purchase a Silverado. Of course we wanted to find the best deal so we were looking online and at the dealerships. We were very frustrated while at different dealerships because we could not get a simple question answered on the cost and what deals were available. We were told to check online, so we did, then online we the deals were not available until we sent our information to them. Then once we received a response, we were told someone else would have to get back with us with that information and to go visit the dealership. If was refreshing to meet Pat Kaiser. Pat was the only salesman that gave us the answers to our questions without the run around we experienced from the other dealerships. We realize the need for dealerships to get a potential customers information, but the reason my husband and I wanted to make the deal with Pat was because he treated us like he would like to be treated. We feel we got a good deal and are very happy with our new leased Silverado. We brought the truck in to add mud flaps and the service department took good care of us and completed this quickly. In the last year, 3 other family members have purchased or leased their vehicle from Serpentini in Orrville. That says a lot for this dealership and their sales team! Thank you Pat Kaiser! David & Vicki More

Service dept left a lot to be desired. Left for vacation day after purchased. Checked out air filter and it was filthy, definitely not checked on inspection. No windshield washer fluid and Left for vacation day after purchased. Checked out air filter and it was filthy, definitely not checked on inspection. No windshield washer fluid and burned out license plate bulb. All things that should have been taken care of during inspection. More

Excellent!!!! First, Kathy is awesome! So friendly and welcoming. Jason was also very nice. Saving the best compliments possible for John Williams, he is the Bestes First, Kathy is awesome! So friendly and welcoming. Jason was also very nice. Saving the best compliments possible for John Williams, he is the Bestest!!! Very knowledgeable, considerate, and worked very hard to get a good deal for me. Love my car and my experience!!! I recommend the Serpentini team in Orriville to everyone but highest regards to John!! Thanks so much. More

Excellence This is my second lease with Ray Hawks and Serpentini Chevrolet. Each time Ray was knowledgeable, listened to what was important and got me into the v This is my second lease with Ray Hawks and Serpentini Chevrolet. Each time Ray was knowledgeable, listened to what was important and got me into the vehicle of choice. I will be back again when this lease is up! Thank you Ray! More

Great Experiance! I went to serpentini after several bad experiences at other dealers I drove about a hour to get to the dealership. and I could not be happier with the I went to serpentini after several bad experiences at other dealers I drove about a hour to get to the dealership. and I could not be happier with the outcome. Tyson was great and worked with me to get exactly what I wanted "even though i was asking a lot" and I would recommend him to anyone. I am now the owner of a 2011 Nissan rogue. Whenever I am in the market for a new car again I will certainly be going back. More

best service ever!! met up with John Williams here, very knowledgeable, told him what I was looking for and how much I wanted to spend, it was no time at all he said "con met up with John Williams here, very knowledgeable, told him what I was looking for and how much I wanted to spend, it was no time at all he said "congratulations! you have a new truck!" would definitely recommend buying from these guys! they dont give you the run around like all the other places do More

best first car buy Great deal and test drive. Very informative about everything, loved the dealership tour and customer perks. Thanks Eric Johnson for making my first ca Great deal and test drive. Very informative about everything, loved the dealership tour and customer perks. Thanks Eric Johnson for making my first car buying experience GREAT! More

Great Friendly Customer Service!!! Thanks Jon for your fast, friendly and professional Customer Service!!! We are very excited to drive our Chevy Traverse!! It will be a extremely helpf Thanks Jon for your fast, friendly and professional Customer Service!!! We are very excited to drive our Chevy Traverse!! It will be a extremely helpful for our large family!! ur dusty:) More

Big Beef's new truck I was debating on getting a new truck for about 2 years. Did a lot of research which lead me to Serpentini. John Williams was recommended through mul I was debating on getting a new truck for about 2 years. Did a lot of research which lead me to Serpentini. John Williams was recommended through multiple friends. I called in and set up an appointment to come check out a 2016 2500 HD. John was very knowledgeable, courteous, and made the process quick and simple. More

Amazing company! Was in a pickle with my used avenger, John Conley started to help me and as well John Williams helped me, they were able to get me into a new chevy cr Was in a pickle with my used avenger, John Conley started to help me and as well John Williams helped me, they were able to get me into a new chevy cruze and the car is absolutely amazing! The whole sales staff went above and beyond for me and I'm so grateful! The car also looked absolutely amazing after it was cleaned up. 100% completely satisfied with this dealer will be a customer for life! More