Serpentini Chevrolet of Orrville

OUSTANDING Dealership My experience with Serpentini was OUTSTANDING from the first call with Kathy Watson to my eventual purchase of my 2016 Malibu Hybrid with John William My experience with Serpentini was OUTSTANDING from the first call with Kathy Watson to my eventual purchase of my 2016 Malibu Hybrid with John Williams. The entire dealership helped to get me into a brand new vehicle....my credit is not that great but that didn't stop these guys. Their positive attitudes and graceful demeanor was very comforting. Although they did get me financed, I would have been satisfied and left on a positive note if financing wasn't an option for me. These guys worked hard for me and didn't pass me around from person to person....I worked with John the entire time to which was great as he and I got along famously. Recommending this dealer and sales team is super easy and have already done so. I am grateful to have been able to purchase a new car and even more grateful for the outstanding personalities at Serpentini Orville. I have read one or two reviews from folks that did not have the experience they had hoped for....I do feel for their situation and will add the folks I worked with (John, Steve, Jason) were very positive, very real, straight shooters, kind, compassionate and cared. If you come in with a positive attitude and smile while maintaining a level head, you're going to leave here with a great vehicle and very satisfied experience. I recommend working with John Williams. I also recommend starting with Kathy Watson in customer service first. She is VERY good at figuring out what you want in a vehicle and is very understanding of any financial situation. She helped to get me started, told me what I needed to bring, gave me the confidence to go after what I wanted and stayed late to greet me. ultimately John Williams finalized my deal for my Malibu Hybrid and I could not be more satisfied with him. he worked long and hard on my behalf....a BIG thank you to John for all of his hard work and time. Recommending this dealership is easy....call Kathy and get started. More

Great experience! This is the second vehicle I have bought from serpentine, if you're going to buy a vehicle, go see Matt Majunes, best sales person I have ever dealt This is the second vehicle I have bought from serpentine, if you're going to buy a vehicle, go see Matt Majunes, best sales person I have ever dealt with!!! More

Bought a new Buick there. Went there to look at a new Buick Encore. Found the vehicle was looking for. The dealership was very helpful and curious. A very friendly and profess Went there to look at a new Buick Encore. Found the vehicle was looking for. The dealership was very helpful and curious. A very friendly and professional staff helped to make our purchase a very pleasant experience. Would very highly recommend this dealership. They go out of their way to help you. Very informative on all aspects of the cars and their dealership. More

Had keys in no time!!!!! Great salesman. Was very helpful. Took the time to answer questions. Very knowledgeable. Actually wanted to get me in a vehicle the same day unlik Great salesman. Was very helpful. Took the time to answer questions. Very knowledgeable. Actually wanted to get me in a vehicle the same day unlike another dealership that was dragging thier feet. More

Chevy Aveo buyer The salesperson was very polite and friendly. He explained to me that I was getting a good deal on trading in my Kia Optima for the Chevy Aveo. The salesperson was very polite and friendly. He explained to me that I was getting a good deal on trading in my Kia Optima for the Chevy Aveo. More

New car buying experience with this dealership. This was an excellent buying experience handled by my salesman, Floyd Stanard. He was a professional all the way and handled it accordingly. I would h This was an excellent buying experience handled by my salesman, Floyd Stanard. He was a professional all the way and handled it accordingly. I would highly recommend them. More

BEST EXPERENCE buy Robert Benear This was the BEST EXPERIENCE I ever had buying a new car, and l will gladly tell every fend to pay Serpentine Orrville a visit ,when buying a new or u This was the BEST EXPERIENCE I ever had buying a new car, and l will gladly tell every fend to pay Serpentine Orrville a visit ,when buying a new or used car. Robert Benear More

Auto Purchase I was very pleased with my purchase and the "extra mile" Jonathan went to secure me an extra key for the auto, since it had only one. I will see you I was very pleased with my purchase and the "extra mile" Jonathan went to secure me an extra key for the auto, since it had only one. I will see you again. Respectfully Yours William A. Smith More

Friendly customer service This dealership is very friendly. We will definitely come back and see Pat Kaiser for our next vehicle. Our Silverado had a scratched grill from shipm This dealership is very friendly. We will definitely come back and see Pat Kaiser for our next vehicle. Our Silverado had a scratched grill from shipment, they ordered us a new one and had it installed in less than one hour. More

Excellent experience with Floyd and Serpentini Orrville From the time my wife called to inquire whether a vehicle was still on the lot before we made the trip (she spoke to Floyd and found him to be most he From the time my wife called to inquire whether a vehicle was still on the lot before we made the trip (she spoke to Floyd and found him to be most helpful), throughout the initial discussions and test drive, and ending with the sales and price negotiation process, Floyd was fantastic and its clear the dealership supports their sales staff. Even the little touches of allowing our dog to come into the showroom, and someone unrelated to the sales process bringing her a bowl of water. This might all seem trite, but its one thing to talk about service to the customer, and another to walk the talk demonstrated through actions big and small. The overall experience was good, sales management provided good documentation for their position on pricing, and worked with Floyd and us to meet our objectives. Regardless of your location, if you find a vehicle at this dealership it will be worth it to pursue. More