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Serpentini Chevrolet of Orrville
Orrville, OH
932 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 932 reviews
December 06, 2016
The purchase of our new GM Chevy Trax . After an unfortunate accident on Thanksgiving we had to get an estimate for the repair of our truck. The body shop manager was ready and willing to l After an unfortunate accident on Thanksgiving we had to get an estimate for the repair of our truck. The body shop manager was ready and willing to look at the truck of Friday, when most other shops were closed. He was very helpful and gave us hope that the truck might be able to be fixed. As it turned out it was not. So we went up to the show room to look at a new Cruze Hatch. The sales man was so helpful with his knowledge of the products he had to offer. After two days of consideration and two test drives we bought the Trax. My wife and I both love the styling and handling of the car. I will be back for all our service appointments in the future along with the free car washes for life! More
by car guy 2
Employees Worked With
John Williams
November 26, 2016
Better Than Expected Walked in, and was unsure about what kind of a deal I might. Still owed a lot of money on my previous vehicle. Walked in, met with Matt. Very friendly Walked in, and was unsure about what kind of a deal I might. Still owed a lot of money on my previous vehicle. Walked in, met with Matt. Very friendly, and low key. Not pushy at all. Got me a bery fair price for my trade in, and into a fully loaded Buick Encore, and all within my budget.I highly recommend you ask for him, at Serpentini. More
by Tim
Employees Worked With
Matt Matjunas
November 21, 2016
It's 4:30 It is too late to do this Jayne and I went for a ride and picked up the 2017 Chevy book at the post office........She asked to go, so I called and they were open till 9pm..... Jayne and I went for a ride and picked up the 2017 Chevy book at the post office........She asked to go, so I called and they were open till 9pm.........I had an old car full of stuff but drove to Orrville anyways.....Eric Johnson welcomed me and asked what he could help me with.......he showed me what he had available....everything I could want.......We picked a beautiful blue Chevy Cruz LT ......And took it home that evening. Eric even helped me transfer my stuff from the old car.....some of it was heavy and he moved it with out my asking......At 70....he knew that I appreciated his help......coincidentally I drove home in a Blue Chevy Cruz LT..........the perfect car for a Giants Fan since 1963....Blue Giants color Victor Cruz famous Giant Receiver.....LT.......Lawrence Taylor....Famous Giants Linebacker........Wife picked the color.....I didn't try to make it the perfect Giants Fans car.....but I am grinning from ear to ear. More
by charles slavis jr
Employees Worked With
Forgive me but I forget names easily......the finances were through you, and all staff involved were helpfull, Eric Johnson
November 18, 2016
Left very happy John Williams was awesome to work with. Very knowledgeable and honest. He kept plugging away until my payment was where I wanted it. I look forward t John Williams was awesome to work with. Very knowledgeable and honest. He kept plugging away until my payment was where I wanted it. I look forward to dealing with him again. More
by ss39668
Employees Worked With
John Williams
November 17, 2016
Friendly People. Great Service. I had a great experience when I bought my 2016 Silverado. The people were friendly and easy to work with. I would certainly recommend this dealership I had a great experience when I bought my 2016 Silverado. The people were friendly and easy to work with. I would certainly recommend this dealership to anyone. More
by mjk7569
Employees Worked With
John Williams
November 11, 2016
Excellent service Brought my car in for repairs, mechanics stopped what they were doing to check out my car and gave me a good idea of what needed fixed. Decided it was Brought my car in for repairs, mechanics stopped what they were doing to check out my car and gave me a good idea of what needed fixed. Decided it wasn't worth putting money into and started looking for vehicles. My salesman was knowledgeable and open to my thoughts. Very thorough and helped show me multiple cars. Even stayed 2 hours they closed to get the deal done that same day. More
by Rgarrett0329
Employees Worked With
Jonathan Conley
October 31, 2016
A very good experience at Serpentini This experience with Serpentini's was not our first. We bought a Malibu from them in 2006. My husband and I were looking for a second vehicle and we This experience with Serpentini's was not our first. We bought a Malibu from them in 2006. My husband and I were looking for a second vehicle and we looked on line on the Serpentini website. I found a vehicle I was interested in and we went that evening and spoke with Pat Kaiser. He was very friendly and knowledgeable. I returned the next morning for a test drive and the dealership allowed me to take the 2013 Chevrolet Traverse to our mechanic to have it checked over. With the okay from him I returned and purchased the vehicle. Even though Pat was very busy he worked to get me out the door as quickly as possible while helping others as well. Pat did a great job and I appreciate his time with me. He helped to install the new floor mat that I ordered for the car too. More
by Little Joe
Employees Worked With
Pat Kaiser
October 28, 2016
Awesome service!!! He did not pressure us to buy and is extremely knowledgeable! Very friendly and took the time to walk through the pros and cons of each option we were He did not pressure us to buy and is extremely knowledgeable! Very friendly and took the time to walk through the pros and cons of each option we were considering to give us a full picture before we decided what was best for us. More
by Afdriver
Employees Worked With
Ray Hawks
October 13, 2016
Got what I wanted! My experience with Serpentini was great. This place was very busy, and took the time to deal with me. In the end, I bought a 2016 Buick Encore. Pat go My experience with Serpentini was great. This place was very busy, and took the time to deal with me. In the end, I bought a 2016 Buick Encore. Pat got my monthly payment to which I was happy with. The tour of the store was interesting and informative. But, what was really a nice surprise, after Pat gave me a lesson on the Bluetooth, Onstar, lumbar, seat buttons, etc., I noticed that there was a full tank of gas in my Encore! Little things do mean a lot. Thanks!😀 More
by Mom's Encore
Employees Worked With
Pat Kaiser
October 11, 2016
Good customer service It was easy dealing with serpentini. They worked hard to get us a vehicle we wanted and for it to fit our budget. When issues came up they were quick It was easy dealing with serpentini. They worked hard to get us a vehicle we wanted and for it to fit our budget. When issues came up they were quick to help fix those, and make note of it for us in case it came up again in the future. I'll be returning for my next vehicle! They definitely went the extra mile and are so willing to help out and make things right. They're very honest people. More
by Ebooth
Employees Worked With
Pat Kaiser
