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Serpentini Chevrolet of Orrville
Orrville, OH
930 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 930 reviews
March 23, 2024
I called about a Mini Cooper Roadster 2013, talked to Adam on Tuesday morning, I wanted to put a deposit down to hold the car till I could get there Saturday. Adam told me i would not need to place a d Adam on Tuesday morning, I wanted to put a deposit down to hold the car till I could get there Saturday. Adam told me i would not need to place a deposit to hold the car. He would put the keys in his desk and that way no could buy the car. I called the dealership on Friday evening - to be told they sold the car Thursday. I had been looking for that car for 9 months. This is not the way to sell cars with empty promises. And i did not get a call to tell that the Roadster had been sold. I called the dealership on Friday evening to make sure the car was still there because we live 2-1/2 hours away. I am really upset and disappointed with the outcome of this. More
by deb4880
Employees Worked With
Adam
March 02, 2024
Awesome experience! !!! Everyone was friendly. Our salesman Carl kept checking to see if we needed a drink or snacks! He showed my kids the kids station and was very pati !!! Everyone was friendly. Our salesman Carl kept checking to see if we needed a drink or snacks! He showed my kids the kids station and was very patient with my fiancé and I while we talked through the payment options! More
by Tricia Hershberger
Employees Worked With
Carl Stoll
February 22, 2024
First off big shout out to Marco Mckee for being so nice and helpful with everything. He was amazing I would recommend him to anyone. Second This dealership and it's team were amazing,friendly, outgoing and and helpful with everything. He was amazing I would recommend him to anyone. Second This dealership and it's team were amazing,friendly, outgoing and very attentive to my needs and got me into a car and I couldn't be happier. Thanks everyone for making it happen. I appreciate everything. More
by Amber
Employees Worked With
Marco Mckee
February 06, 2024
First I'd like to say that everybody was very friendly during the car shopping part of the process. The facility was clean and very nice. The dealership is 2 1/2 hours away from my home. And out of stat during the car shopping part of the process. The facility was clean and very nice. The dealership is 2 1/2 hours away from my home. And out of state. I made the trip as that was where the car was I settled on. However, the financing didn't go as I had asked. I requested a 60 month loan and they gave me numbers for 75 months. Also, I was never informed that they don't include state taxes in your loan if you buy from out of state, so that was an additional expense I didn't plan on. Not saying that my ignorance to that detail was their fault, but to be informed of something like that would have been nice, before being hit with an additional out of pocket expense between $1,500 - $1,700. Gap insurance from here is also way higher than other places. By this time it was well past closing, so I accepted all of this. Now fast forward, it's been 39 days and I have yet to receive any documents to get the title work done and get my car inspected per PA state laws. I emailed the finance department and included the sales person as well, no response. More
by chasity.caudill
Employees Worked With
Marissa
January 28, 2024
Jacob was awesome. He answered our questions ,listened to our needs and got my daughter into a great vehicle. He was no pressure and very helpful. Thanks you Jacob He answered our questions ,listened to our needs and got my daughter into a great vehicle. He was no pressure and very helpful. Thanks you Jacob More
by shineforhimdaily
Employees Worked With
Jacob C
January 26, 2024
Everyone at this dealership has been very helpful and friendly. Ray Hawks was my salesperson and helped me out from start to finish. I would recommend this dealership to all that wants to have a good exp friendly. Ray Hawks was my salesperson and helped me out from start to finish. I would recommend this dealership to all that wants to have a good experience buying a car. More
by belsher1
Employees Worked With
Ray Hawks, Pat Kaiser
January 19, 2024
Just want to say that I had a great experience purchasing a used car through Serpentini. Joe Guzzo was an immense help and led me through the whole process hassle free. Thank you Joe! a used car through Serpentini. Joe Guzzo was an immense help and led me through the whole process hassle free. Thank you Joe! More
by freakburg
Employees Worked With
Joe Guzzo
December 31, 2023
Sales personnel were courteous and helpful. Finance was easy and quick. Carfax coverage of previous work on the car was thoroughly reviewed. Repair of an existing problem was completed and the Finance was easy and quick. Carfax coverage of previous work on the car was thoroughly reviewed. Repair of an existing problem was completed and the car was delivered on time. More
by aehsch63
Employees Worked With
Ray Hawks
December 30, 2023
Worst experience I’ve ever had at a dealership bought a vehicle with a warranty had to pay a deductible after only driving 300 miles.took a month to fix it said waiting on parts then when I go to get plate vehicle with a warranty had to pay a deductible after only driving 300 miles.took a month to fix it said waiting on parts then when I go to get plates they never sent me a memorandum title so I can’t get my plates yet…definitely don’t recommend this place to anyone. More
by Tommy
Employees Worked With
Becky
December 29, 2023
Carl Stoll was absolutely wonderful! In and out in less than 2 hrs with no hassles! Tyson was just as great!! I appreciate the both of them so much. We will definitely be back🩷 In and out in less than 2 hrs with no hassles! Tyson was just as great!! I appreciate the both of them so much. We will definitely be back🩷 More
by Jhaumy126
Employees Worked With
Carl Stoll was our salesman🩷 he deserves 5 stars, Tyson Berkey
