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Serpentini Chevrolet of Orrville
Orrville, OH
931 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 931 reviews
May 30, 2017
Poor customer service Bought my car in November 2016 took it in February for an oil change and told them about my rims rusting they said I had to take it to the body shop Bought my car in November 2016 took it in February for an oil change and told them about my rims rusting they said I had to take it to the body shop to be looked at I could not do that as I work till 430 every evening and could not make it there before they close, three months later I take it back in for an oil change and tell them again about my rusting rims, car at this point has 22,000 miles they said they will take pictures and send to body shop that was six weeks ago after numerous phone calls and a phantom appointment that I supposedly had, but they had no record of, I still do not have my rims fixed More
by Rgarrett0329
Employees Worked With
Tanya Zeitler, Joe Freno, Adam Shilling, Jeff Nagy, Marilyn Cruz
May 24, 2017
They take care of their customers! This is a great dealership! Staff is very friendly and definitely go out of their way to make customers happy. We will be returning when it is time fo This is a great dealership! Staff is very friendly and definitely go out of their way to make customers happy. We will be returning when it is time for a new vehicle! More
by Silverado
Employees Worked With
Jason Anderson, Marilyn Cruz
May 23, 2017
Great Buying Experience Best buying experience from John Williams- he was super patient, and not pushy, over the couple months I was looking for the perfect Vehicle to replac Best buying experience from John Williams- he was super patient, and not pushy, over the couple months I was looking for the perfect Vehicle to replace a leased vehicle I had turned in at different dealership. Would recommend him to anyone looking for a vechicle! More
by Happy Customer!
Employees Worked With
Mark Evans, John Williams
May 22, 2017
Excellent customer service I was looking for a Siren Red 2017 Equinox with the convenience package. Serpentini Chevrolet of Orrville did not have this particular car on their l I was looking for a Siren Red 2017 Equinox with the convenience package. Serpentini Chevrolet of Orrville did not have this particular car on their lot. Matt Matjunas and the Serpentini team found the car I was looking for in 48 hours. I was very impressed with their effort and customer service. I am certain that I will buy future cars from this dealership. Thanks for all your help Matt. Outstanding! More
by Very Satisfied
Employees Worked With
Matt Matjunas
May 15, 2017
Serpentini We saw a used car on their website and made an appointment to look it with John. He took the time to show us all the features. It was exactly what w We saw a used car on their website and made an appointment to look it with John. He took the time to show us all the features. It was exactly what we wanted and they made the purchase easy. The door lock was not working and they immediately fixed it. More
by rhullinger
Employees Worked With
John Williams
May 07, 2017
Outstanding service We purchased a vehicle from this dealership, Our salesperson was exceptional and his assistance torge us was amazing. We appreciate his patience durin We purchased a vehicle from this dealership, Our salesperson was exceptional and his assistance torge us was amazing. We appreciate his patience during the whole process. At the end of the day were very happy with the purchase. More
by Jose Ruiz Mejias
Employees Worked With
John Williams
May 06, 2017
Great Experience!! John Williams was our salesman and he did a fantastic job helping us get the truck we wanted. Even stayed late to help us get everything done and go John Williams was our salesman and he did a fantastic job helping us get the truck we wanted. Even stayed late to help us get everything done and go over the truck and all the features. We have purchased several vehicles at Serpentini before and always have a good experience. Mark also stayed and got all of our paperwork done in a timely manner for us. Thanks John & Mark for going above and beyond!!! More
by Tim & Rhonda A
Employees Worked With
Mark Evans, John Williams
May 06, 2017
Serpentini Chevrolet! Serpentini Chevrolet of Orrville is hands down the best dealership around! I worked with John Williams on buying my used 2014 Silverado and brand new Serpentini Chevrolet of Orrville is hands down the best dealership around! I worked with John Williams on buying my used 2014 Silverado and brand new 2017 Silverado and could not have a better experience! He is friendly and very knowledgeable! I very highly recommend purchasing any new or used vehicle from here! More
by Julia Belcher
Employees Worked With
John Williams, Adam Shilling
May 06, 2017
Amazing experience! John Williams helped us get the SUV we really wanted. He worked hard on the deal and stayed past closing to help us finish it up. We will definitely John Williams helped us get the SUV we really wanted. He worked hard on the deal and stayed past closing to help us finish it up. We will definitely return here in the future. More
by Shuster5
Employees Worked With
Jason Foy, John Williams
May 05, 2017
Josh was great!!!! Josh helped get us into a great vehicle, was so helpful! And had such great costumer service!!!! Would definitely recommend him to anyone looking for Josh helped get us into a great vehicle, was so helpful! And had such great costumer service!!!! Would definitely recommend him to anyone looking for a vehicle! More
by Tarynlane
Employees Worked With
Josh Martin
