Serpentini Chevrolet of Orrville
Orrville, OH
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I tried to tell the the sales staff what I wanted but it was like talking to a wall finally got the deal finished upon delivery of the car it was filthy took it back to get cleaned properly and they couldn' was like talking to a wall finally got the deal finished upon delivery of the car it was filthy took it back to get cleaned properly and they couldn't do that either I guess this is the way it is in 2024 More
Jacob Collins did not disappoint. He worked his magic and I got to drive away in my new 2024 Chevy Equinox. Serpentini as whole was awesome! Professional, honest about what they cou He worked his magic and I got to drive away in my new 2024 Chevy Equinox. Serpentini as whole was awesome! Professional, honest about what they could do for me. I would recommend to anyone. Felt at ease being a woman on the lot and no pressure to jump into any deal. More
I called about a Mini Cooper Roadster 2013, talked to Adam on Tuesday morning, I wanted to put a deposit down to hold the car till I could get there Saturday. Adam told me i would not need to place a d Adam on Tuesday morning, I wanted to put a deposit down to hold the car till I could get there Saturday. Adam told me i would not need to place a deposit to hold the car. He would put the keys in his desk and that way no could buy the car. I called the dealership on Friday evening - to be told they sold the car Thursday. I had been looking for that car for 9 months. This is not the way to sell cars with empty promises. And i did not get a call to tell that the Roadster had been sold. I called the dealership on Friday evening to make sure the car was still there because we live 2-1/2 hours away. I am really upset and disappointed with the outcome of this. More
Awesome experience! !!! Everyone was friendly. Our salesman Carl kept checking to see if we needed a drink or snacks! He showed my kids the kids station and was very pati !!! Everyone was friendly. Our salesman Carl kept checking to see if we needed a drink or snacks! He showed my kids the kids station and was very patient with my fiancé and I while we talked through the payment options! More
First off big shout out to Marco Mckee for being so nice and helpful with everything. He was amazing I would recommend him to anyone. Second This dealership and it's team were amazing,friendly, outgoing and and helpful with everything. He was amazing I would recommend him to anyone. Second This dealership and it's team were amazing,friendly, outgoing and very attentive to my needs and got me into a car and I couldn't be happier. Thanks everyone for making it happen. I appreciate everything. More
First I'd like to say that everybody was very friendly during the car shopping part of the process. The facility was clean and very nice. The dealership is 2 1/2 hours away from my home. And out of stat during the car shopping part of the process. The facility was clean and very nice. The dealership is 2 1/2 hours away from my home. And out of state. I made the trip as that was where the car was I settled on. However, the financing didn't go as I had asked. I requested a 60 month loan and they gave me numbers for 75 months. Also, I was never informed that they don't include state taxes in your loan if you buy from out of state, so that was an additional expense I didn't plan on. Not saying that my ignorance to that detail was their fault, but to be informed of something like that would have been nice, before being hit with an additional out of pocket expense between $1,500 - $1,700. Gap insurance from here is also way higher than other places. By this time it was well past closing, so I accepted all of this. Now fast forward, it's been 39 days and I have yet to receive any documents to get the title work done and get my car inspected per PA state laws. I emailed the finance department and included the sales person as well, no response. More
Jacob was awesome. He answered our questions ,listened to our needs and got my daughter into a great vehicle. He was no pressure and very helpful. Thanks you Jacob He answered our questions ,listened to our needs and got my daughter into a great vehicle. He was no pressure and very helpful. Thanks you Jacob More