Serpentini Chevrolet of Orrville

Our Buick My husband needed to replace his car. He went Serpentini because he’s had purchased cars from there before. Once again he was treated with the best cu My husband needed to replace his car. He went Serpentini because he’s had purchased cars from there before. Once again he was treated with the best customer service and is very happy with his new Buick Regal. Thank you for all of your help Pat Kaiser and John Williams as well as the rest of the people involved with our purchase. Great job. More

I am so impressed with Serpentini We were in need of a newer vehicle, but really did not know where we should go. Talking with family and friends, I was pointed toward Serpentini, and We were in need of a newer vehicle, but really did not know where we should go. Talking with family and friends, I was pointed toward Serpentini, and specifically, Floyd. I was told that Floyd would take care of us, and give us a great deal. I spoke with Floyd on the telephone, told him what we needed, and what we could do, and made an appointment to see him. Upon arriving, Floyd had several vehicles picked out. We test drove one of them, my wife fell in love with it, and we ended up buying it. Floyd, and in fact, the entire Serpentini staff, was not what I have seen in the past. They were truly intent on helping us, used none of the high pressure techniques I have seen, and ultimately got us a very good deal that we could live with. We were taken around and introduced to various staff members in parts and service, and we generally felt very comfortable with the entire experience. If you are in the market for a new/used vehicle, please don't hesitate. Call Floyd, and work with him. You definitely will not be disappointed!! More

Very understanding ,, no confusion. Answered every question Very satisfied with my salesman experience ... Felt very comfortable the whole time. Salesman answered all my questions... Helped me get into my Very satisfied with my salesman experience ... Felt very comfortable the whole time. Salesman answered all my questions... Helped me get into my vehicle at the price I needed ,, recommend serpetitni Chevy of Orville ,oh to anyone ... Facility was very clean and professional ... More

Dreammakers We were in need if a new vehicle, but had to stay within budget. We told Floyd Stanard what we needed and he asked what extras we would like if possib We were in need if a new vehicle, but had to stay within budget. We told Floyd Stanard what we needed and he asked what extras we would like if possible. In no time we drove away in our dream SUV! The staff made the experience pleasant and professional. Meeting everyone about continued service made us feel welcomed to come back and refer our friends. More

Great People Thank you for all you help in finding the right vehicle at the right price. We got stuck in Ohio and could not have found a better dealer to deal wit Thank you for all you help in finding the right vehicle at the right price. We got stuck in Ohio and could not have found a better dealer to deal with . Had an opportunity to use your service department too and found them to have the same professionalism. Down to earth, caring people. Thanks again for helping us our during our time of need. More

2014 Buick Encore I was very impressed with the professionalism of your sales personnel. The Customer Care was amazing and that is what won me over. Eric Johnson wa I was very impressed with the professionalism of your sales personnel. The Customer Care was amazing and that is what won me over. Eric Johnson was the person who helped me. More

Very pleased with our visit and purchase We were greeted immediately and offered drinks, etc. Our salesman was Pat Kaiser and we were very pleased with his services. He was happy to visit We were greeted immediately and offered drinks, etc. Our salesman was Pat Kaiser and we were very pleased with his services. He was happy to visit with us at length, lease us a car and find the exact type of interior we wanted in color of car we wanted and worked with us on every detail. He is a very good salesman and represents your company well. When it is time to re-lease, we will again contact Pat. This was our first time at the Orrville Dealership and would recommend it to others for their car needs. More

Easy transaction My test drive started out a little rocky due to running out of gas and having to push it into the gas station with the Sales Rep, but the rest of the My test drive started out a little rocky due to running out of gas and having to push it into the gas station with the Sales Rep, but the rest of the drive went well. I ended up purchasing the vehicle and had a very smooth transaction dealing with the paperwork end of things. I've been there a couple of times since my purchase for Service help as well as car washes and the entire staff have been awesome. More

Fantastic sales and follow-up Recently went into the shop to trade in and pick out a new truck. Floyd picked me up at the door and took me through the process with great ease. Hi Recently went into the shop to trade in and pick out a new truck. Floyd picked me up at the door and took me through the process with great ease. His experience in the field along with his knowledge of Chevrolet assisted me greatly with selecting our new truck. I would refer anyone I know to him. Thank you! More

Great customer service Pat and the team at Serpentini made my car buying experience an excellent one. They went above and beyond to make sure I was able to get into the vehi Pat and the team at Serpentini made my car buying experience an excellent one. They went above and beyond to make sure I was able to get into the vehicle I wanted. More