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Serpentini Chevrolet of Orrville
Orrville, OH
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 11, 2018
First new Chevy! I began shopping for a new car for the first time in my life at the end of March. I was introduced to Ray Hawks who was a great help. I had a sit down I began shopping for a new car for the first time in my life at the end of March. I was introduced to Ray Hawks who was a great help. I had a sit down scheduled with him on March 29th. Days prior to that, I had been researching lease options and realized it may not be in my budget to buy or lease new. I met with him anyway and discussed with him my situation. He worked with me and essentially gave me an offer I couldn't refuse! I was shocked at how great the whole staff was. I drove off in a brand new 2018 Chevy Cruze and have been overly satisfied with the whole experience. More
by Zach Greegor
Employees Worked With
Ray Hawks, Kathy Watson
April 11, 2018
SERVICE DEPARTMENT Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in my home garage. Was rather puzzling. Chalked it up to being from my 2008 Chevy Cobalt. Yesterday, I found a HUGE puddle of oil on my garage floor. Short and sweet....I took pictures. Coming from the oil filter. Service manager is difficult to work with. My car is sitting as after speaking with her twice, I can't trust her. I suspect a faulty oil change Possible engine damage?? Why would I take it back for her to inspect? You know? Your dealership/service department writes on here that you attempted this and that with me. Sure!! You know darn well well Tanya that you werecrude and attempted to intimidate me per telephone. You made it clear that without even knowing my situation nor inspecting my car that a loaner was not likely and you were sure it would be "a quick fix". Offered to come get myself and the vehicle? Yes you did!! But only after I told youthat I had pbtained 3rd party verification of the errors. As for being human, that is what I asked of you in the first place!!!! Anyone who wants to know the real truth and why Tanya cannot be trusted in regards to my situation, is free to contact me. Should I tell them more? Like how the service department wamted to charge me around $80 for that so called oil change/rotation when my warranty actually covers it? How my sensors pn my tires were not reset? The fact that my oil filter was not tightened? Should I keep going? Should I make the voicemail from Tanya public? Matt, when are you going tonstop trying to cover up and bail out that lousy service department?? Nobody wanted to do anything but cover up the mess and deter me from obtaining a loaner. Tanya atyempted to convince me pver the phone that "it was nothing". I was also initially told to drive it over. After my insistance that I was not driving it, then ypu tell me to call GM for a tow. Once I had a different, professional mechanic find the errors, that is when you tried to say you offered to come get it! Lie!!! You tpld me tp drive it or Tow it. Again, Tanya who I can't trust, is the one whp was gping to see my vehicle since she is called the service manager. I think not!!! You messed up. I gave you a chance to make it right. You caused so much worry and stress. You didnt offer anything until you knew I took it elsewhere. You can't cover up your stories forever! More
by Feelingscrewed
Employees Worked With
Jeff Neuman, Tanya Zeitler, Matt Matjunas
April 06, 2018
Good Experience Searched online for a clean used Silverado and called Serpentini , spoke with Ray Hawks about the condition of the truck I saw online and Ray told me Searched online for a clean used Silverado and called Serpentini , spoke with Ray Hawks about the condition of the truck I saw online and Ray told me was clean as a pin. Drove to Orville that evening from Mansfield and Ray was correct the 2004 Silverado was clean as described. You would have thought I was buying a $40,000 unit as I was treated great. Typically online buying can be unpleasant but these guy's do it right. Larry Mansfield, Ohio More
by Larry103
Employees Worked With
Ray Hawks
April 05, 2018
Excellent Customer Service My wife and I had a very good experience with our Sales Consultant, John Williams at Serpentini of Orrville, Ohio, once we determined which vehicle we My wife and I had a very good experience with our Sales Consultant, John Williams at Serpentini of Orrville, Ohio, once we determined which vehicle we were going to buy. John was very helpful with caring for my wife, who did not feel good that day. Thank you John. More
by Dan60
Employees Worked With
Jason Foy, John Williams
April 02, 2018
2006 blueberry cadillac with 60,100 miles on not a good deal I traded the car in 3/31/2018 because it used 1 quart of oil per 1,000 miles serpintini of orrville knows this. a new engine costs 2,155 dollars. . ca I traded the car in 3/31/2018 because it used 1 quart of oil per 1,000 miles serpintini of orrville knows this. a new engine costs 2,155 dollars. . car is worth 4,00 with a good motor. its bluberry in color and their asking 7000+ for it buyer beware.there all smiles but they will screw you over. More
by unhappy
Employees Worked With
Tyson Berkey
April 02, 2018
Great service! I was having no luck with the Jeep that I had so I came to Serpentini just to look at new cars. John was right there to help with a smile. I left with I was having no luck with the Jeep that I had so I came to Serpentini just to look at new cars. John was right there to help with a smile. I left with a 2014 Chevy Cruze and I absolutely love it! I would recommend him to anybody! Thanks for bringing such a great help! Jessica Gillman More
by Jessica007
Employees Worked With
John Williams
April 01, 2018
Great Service Very pleased with our purchase of a 2015 Suburban. Matt really made this process easy and enjoyable. Super great service, communication, and considera Very pleased with our purchase of a 2015 Suburban. Matt really made this process easy and enjoyable. Super great service, communication, and consideration for us and our needs. You want a person to not just sell you a vehicle but sell you a vehicle they know you are happy with and accommodates everything you want or need. His research and go go attitude is refreshing and was very nice to know he was there for us in the process from start to finish. Thank you for the service Matt! You want a vehicle, go to Serpintini and their team! More
by Chevy86
Employees Worked With
Matt Matjunas, John Williams
March 26, 2018
Integrity Bought a 2013 Acura MDX! Pat was very knowledgeable and patient throughout the car buying experience. Most importantly, he showed great integrity bein Bought a 2013 Acura MDX! Pat was very knowledgeable and patient throughout the car buying experience. Most importantly, he showed great integrity being that he kept our appt and had the vehicle ready to sell once I arrived. This was very much appreciated considering I drove up from Columbus. He even followed up shortly after to make sure everything was still good and that I was happy. Pat made the overall experience stress free and I recommend him to anyone looking for a vehicle! More
by jpaws8
Employees Worked With
Pat Kaiser
March 16, 2018
Great!! Great experience! Got the van we needed!! Thanks!! Everyone there is very friendly and made the visit easier! Thanks so much for helping find the vehi Great experience! Got the van we needed!! Thanks!! Everyone there is very friendly and made the visit easier! Thanks so much for helping find the vehicle we needed! More
by Familyof8
Employees Worked With
Jonathan Conley
March 13, 2018
Raymond Cunningham I got on the Serpentini website to look at the cars and potentially dream of getting something newer than what I had. Shortly after I got on the websi I got on the Serpentini website to look at the cars and potentially dream of getting something newer than what I had. Shortly after I got on the website Kathy reached out to me via email and text. She was wonderful and so encouraging just to come to the dealership and let them see what they could do for me. After some chatting with her I agreed to come over. I made an appointment and went. I went to Serpentini with honestly ZERO expectation. I was greeted with the friendliest salesmen ever. They instantly offered me something to drink and were all so welcoming. I was quickly introduced to Raymond...the superstar!!!! From start to finish, Raymond was polite, engaging, encouraging and professional through the entire day. He let us test drive a couple of cars..I found one I liked and he went to work. We laughed and it was great getting to know him...we even learned we had some connection that went back a bit. I met the sales manager Steve who was wonderful and the finance manager Mark who was absolutely awesome and explained everything so that I could understand it. I left that day with a sassy red 2018 Chevy Cruze. Thanks to my awesome Salesman Raymond and his team! I would recommend this dealership to anyone. Excellent experience from start to finish. Thank you Raymond and the Serpentini Team you all ROCK! More
by MelHopkins
Employees Worked With
Mark Evans, Ray Cunningham
