Serpentini Chevrolet of Orrville

Ray Hawk is a great, dedicated salesman who keeps in communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. More

I won't be purchasing a car from this dealership again. I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were there, or they forgot we was there for our appointment. Finance was ok but we still never received our paperwork that we were told it will be emailed to us. (I will be asking about that) Received the car and drove a couple miles and engine light came on. Things happen it is a used car but what has really upset me is the car has been in shop for over a week. They won't call with an update unless you call and leave a message. Each call is a different story, first they can't find issue then next day its air leak, then next time they need more time to figure it out, to an igniter, have to wait for part. Then they receive the part and fixed it but now find another problem. Bought the car almost 2 weeks ago and still haven't drove it but twice to take it home, to drive it right back. More

I was pleased to work with the salesman Brian as he was very informative and knowledgeable about the vehicle I wanted. I was not thrilled with the finance/sales department. I understand you make your money very informative and knowledgeable about the vehicle I wanted. I was not thrilled with the finance/sales department. I understand you make your money on sales but when someone tells you no to additional warranties, they need to accept that answer instead of arguing and manipulating numbers with me for 45 minutes, it was very uncomfortable and hard to maintain professionalism to get the deal done. More

We will NEVER buy from this dealership again. The service dept employee Marilyn is awful to deal with and extremely rude! This service dept does not know how to speak truthfully and needs a l The service dept employee Marilyn is awful to deal with and extremely rude! This service dept does not know how to speak truthfully and needs a lesson in customer service. Do not believe anything they tell you here!! More

Brian was a very personable salesperson. We had a number of experiences in common. He did a wonderful job of getting me what I needed when I was ready to depart. I got the car I wanted, at We had a number of experiences in common. He did a wonderful job of getting me what I needed when I was ready to depart. I got the car I wanted, at the price I expected from the advertisement, and we were out in 3 .5 hours. Thanks for no pushy sales gimmick. More

Thanks Conner your awesome! Thanks for the oil change and service will definitely be back! Thanks for the oil change and service will definitely be back! More

Scam Deceitful Liars Whatever it takes to get you in the door! Typical car Guy. Fugazzi Adam the Sales Manager is complete conman and a lies right to your face. Call on the phone, ask questions, submit door! Typical car Guy. Fugazzi Adam the Sales Manager is complete conman and a lies right to your face. Call on the phone, ask questions, submitted credit app. Stated situation, said do not want to drive an hour can you take a look at credit, and trade. He said yep all looks great. Will have no problem. Got there and found out all of it was a lie. Dude just says whatever to get you in. He did not look at trade value. He did not pull credit as he said he did. He did not even tell anyone we were coming it. It was horrible. Seemed arrogant on the phone. Stay away from this place if he is there. More

I had the best Salesman Ray hawks if you want a good customer service experience go see him you will not be disappointed! He was the best, I give him 10 stars customer service experience go see him you will not be disappointed! He was the best, I give him 10 stars More

Very awesome team here they fix my car same day and got me the services I needed Very greatful for today me the services I needed Very greatful for today More