Sentry West Mazda
Shrewsbury, MA
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Tim was great to work with. He was knowledgeable and fair to deal with. He did not pressure or pursue me like prey like some salesman do. He went the extra 10 yeards to make sure that the registration fair to deal with. He did not pressure or pursue me like prey like some salesman do. He went the extra 10 yeards to make sure that the registration process went smoothly too. Overall experience is one that I would recommend. More
My first visit was to just look at the new Lincolns at Sentry West Lincoln Mazda.I was met by Bob Hamilton who was full of information about the new Lincolns.I continued on my way to other car dealerships Sentry West Lincoln Mazda.I was met by Bob Hamilton who was full of information about the new Lincolns.I continued on my way to other car dealerships. The next day I received a call from Bob and I told him I would be in to see him on Saturday. He spent alot of time going over our options. We bought the MKX. When I picked up the car everything was explained to me about the car and if I had any questions I was to feel free to call or visit the dealership. I was very happy with the whole experience. Bob Hamilton made that happen. Maureen Samra More
This dealer is superb. During the purchase process we were treated well and the price negotiations were consistent and fair. The sales person thoroughly explained our financing options as well. Our Mazda were treated well and the price negotiations were consistent and fair. The sales person thoroughly explained our financing options as well. Our Mazda Tribute was extremely reliable only needing regular scheduled maintenance and normal brake replacement, tires, etc. At one point the vehicle was making an odd sound and a ride with a service technician correctly identified and repaired the minor problem. The service staff is helpful, polite and respectful of your time holding to appointment time. I highly recommend this dealership. More
The people at Sentry are fantastic. I have never received such good service and care at a car dealer before. I had a dying battery and drove in right at closing. They never even blinked and took c received such good service and care at a car dealer before. I had a dying battery and drove in right at closing. They never even blinked and took care of my problem. The service manager, Jim, actually replaced my battery because the service techs were gone for the day. Jim, Dan, and Dick are the main reason I would ever buy another Lincoln. Jennifer White More
This was honestly the best Dealer that I have been to. I have been to many shopping and bought cars from two previous, but this was by far the best expereicne I have had ever. Steve was the first salesman have been to many shopping and bought cars from two previous, but this was by far the best expereicne I have had ever. Steve was the first salesman I've met who did not pressure me to buy the way others have, and he did a lot more than I ever expected to help me get into the car I wanted. I originally was just looking and had been to previous dealers who kept trying to force me into cars I didn't like. All other dealers also never knew anything about the car I was test driving, I usually knew more than them from the research I had done, but Steve was so knowledgable about the car, and any questions I came up with that he couldn't answer (of which there were few he couldn't) he made sure to find the answer. And no matter how many times I called, I didn't once feel I was bothinering him, it was an absolutely amazing experience and I will keep him in mind for all purchases. To top it all off, no one I ran into was ever rude, all were nice and very welcoming. It was overall a very open dealership. More
Sentry West Lincoln/Mazda is the one and only place anyone should go. I am a young 24 year old and wanted a new car to drive to work in. This was my first time buying a car on my own. Steve Bailey made anyone should go. I am a young 24 year old and wanted a new car to drive to work in. This was my first time buying a car on my own. Steve Bailey made, what I thought would be a long, stressful process, a very short and hassle free experience. His vast knowledge of Mazdas and overall friendly, approachable personality made buying a car easy. He had just the car I was looking for with all the accessories I desired. Steve even came in early on his day off to make sure I had the car I wanted, when I wanted it. If you're looking for a Lincoln/Mazda, stop by Sentry West and ask for Steve; you'll know why I gave a perfect rating! Thanks again! -Todd More
I have four kids in college and have purchased a great many vehicles over the years. I disdain the experience of buying a car so much based on many negative experiences I have had. When my wife and I came many vehicles over the years. I disdain the experience of buying a car so much based on many negative experiences I have had. When my wife and I came by to look at a Buick Lucerne for my son I, as always, had my guard up and my game face on. We were met by a very nice man named Derek who quickly arranged a test drive for us. After some typical back and forth negotiating we purchased agreed to purchase the vehicle providing some issues with the car were addressed. When we arrived to pick up the vehicle a couple days later everything had been done exactly as we had hoped....the gas tank was filled.....new brakes....new all weather floor mats....etc. Nothing in there smacks of sleeze and xxxx....everyone treated us with respect and dignity, which I appreciated. The dealership is very clean and comfortable with new furniture, tvs, etc as well. This is a totally independent review and feel free to contact me @ willby75@gmail.com if you'd like. More
I do not remember evryone's name, but this is the best dealership I have ever dealt with. From the guys in the front to the wondeful ladies at the payment desk, there is not place better. My wife and I (p dealership I have ever dealt with. From the guys in the front to the wondeful ladies at the payment desk, there is not place better. My wife and I (purchased our cars at the dealership), my sons and my inlaws all swear by the service we receive here. Jim Kelly does a great job keepin this place number 1. More
I have bought two Mazda sixes from this dealer and the sales staff have been outstanding, helpful and extremely knowledgeable in this product line. There prices on vehicles have been very competitive lean sales staff have been outstanding, helpful and extremely knowledgeable in this product line. There prices on vehicles have been very competitive leaning on the incredible side. I highly recommend this dealer for your next purchase. More
I have bought several vehicle from this dealer and always have them serviced here. The service department is terrific. I have found a friendly face greeting me from my arrival through out the service along t have them serviced here. The service department is terrific. I have found a friendly face greeting me from my arrival through out the service along to the young lady at the cashier counter. The service advisors and manager have always explained any repairs needed along with giving a very detailed and competitive estimate for the repair. Another great plus is the availability of loaner vehicle during long lasting repair or a ride to work or home. A short time ago my wife was involved in a accident while i was away on a business trip.She arrived at the dealership a little upset to say the least Jim Kelly took extra time to calm her down and assured her that the repairs and insurance issue would be handled without a problem and he was correct. When i returned home the repair were underway and Body work completed to perfection. cant thank them enough for always doing a great job... Bob Ljunggren More