Seminole Toyota

The best experience ever! Thanks to Brian but wish I had more words to compliment Luis, for going above and beyond to bring the car and paperwork to my home, where I work. The other dealership I had an earl more words to compliment Luis, for going above and beyond to bring the car and paperwork to my home, where I work. The other dealership I had an early am appointment to test drive the car they verified was there at closing. I felt disrespected. It is worth the phone call or drive. They are located close to the mall and several restaurants when it is serviced. More

My husband and I had been trying to test drive a car here since it is a closer dealership to us and had good ratings. We have 3 kids and both work so our time is limited! We would call to find out if they ha since it is a closer dealership to us and had good ratings. We have 3 kids and both work so our time is limited! We would call to find out if they had the car in stock and when it finally was available we went to test drive. We liked it and decided to talk numbers and ultimately buy. Once we started to talk numbers it was taking forever, then finally they told us oops the car is already sold. Ok. Huge waste of our time. We were frustrated but we know humans make mistakes so we said no big deal, let us know when you have the next model we are interested in - they didn’t have one coming in so we left our info. Well the sales guy calls the next day saying the car is actually not sold and do we want to come in today. Our schedules were really crazy that day and so my husband tried to talk with him on the phone. He yelled at my husband on the phone for trying to negotiate because our credit was not 1st tier credit, it’s in the good range. We know our interest rate would be a little higher but we didn’t expect the salesman to be so rude about trying to discuss numbers. He didn’t seem to want to make the sale to us, telling my husband, “do you want it or not? You need to come in today” after he explained we are both working and there is no way for us to get there. He acted indifferent and standoffish the day before which we chalked up to personality but then it seems he is just an angry person. I am a nurse, mom of 3 and I work hard and am kind to people no matter what. I see families go through their most vulnerable moments, especially in this pandemic. If that salesman walked into the hospital I would give him the same care I would give my mom. Yet, here I am in my local community trying to get a bigger vehicle for our growing family & my husband and I are treated so unkindly. It’s not a lot to ask or expect. My husband was so floored by how rude he was to him that he just said, no thanks. We are not the type to be nasty back so we moved on. More

Great experience! Moises contacted me with the Great experience! Moises contacted me with the information and a video of the car that I was interested in! It was a pleasure to have a informative, Great experience! Moises contacted me with the information and a video of the car that I was interested in! It was a pleasure to have a informative, helpful sales person to work with! Thank you! More

I have a Venza and it's the only place I take it for maintenance!. The staff is very helpful and friendly. Francis Rodriguez's team, I recommend it! Very knowledgeable! maintenance!. The staff is very helpful and friendly. Francis Rodriguez's team, I recommend it! Very knowledgeable! More

Great service and the Takahashi Azevedo is a awesome salesman!! salesman!! More

Excellent experience!!! Beatriz Méndez is awesome. She is very knowledgeable and answered all of our questions. Beatriz has an outstanding personality which made us comfortable throughout the whole proces is very knowledgeable and answered all of our questions. Beatriz has an outstanding personality which made us comfortable throughout the whole process. She is an outstanding asset to your company. We are truly thankful with the customer experience and in love with our 4Runner nightshade. More

Went in and advised the sales person we didn't want some extra add-ons that were on the vehicle and here comes the sales manager. Mark Dalton, He came in very arrogant and just plain rude. Not only was he r extra add-ons that were on the vehicle and here comes the sales manager. Mark Dalton, He came in very arrogant and just plain rude. Not only was he rude to me but he displayed this whole bravado IN front of my wife and child. I told him that if they take off whatever the dealer installed, we'll purchase the car. He (Mark) simply responded, you won't find a better deal and looked at us in disgust and said so you can get out of my showroom. Have a nice day I filed a complaint to the corporate office but no telling where that will go. I would recommend going else where because that guy is a very poor representative of the brand Toyota and overall jerk More

Thank you your the best. Always there when we need you and your honesty and humility makes you a wonderful person. Will always recommend you!!! and your honesty and humility makes you a wonderful person. Will always recommend you!!! More

Beatriz is the best, thank you for always doing the best for us!!! Always looking for the best prices and being honest. Thanks for everything!!! for us!!! Always looking for the best prices and being honest. Thanks for everything!!! More

Awful customer service! Bought a used 2019 Volvo last Sunday at the dealership. Frank was our sales guy. He was perfectly pleasant to deal with and completed the paperwork which addressed a repair that Sunday at the dealership. Frank was our sales guy. He was perfectly pleasant to deal with and completed the paperwork which addressed a repair that needed to be made. The instructions and agreement made were to schedule a service all at their dealership. I specifically asked if I should bring the car directly to Volvo and was told no. The first appointment available was on Friday. I arrive and the service representative told me I needed to take the car to Volvo because it is still under warranty. I was obviously upset since I had taken time out of my day to deal with an issue they knew about before selling me the car. Muhamed is service really tried to help as sales department made him the scapegoat. When Muhamed brought me over to the sales department, Haisam, who is apparently the sales manager, was rude and condescending. His response to me was "what do you want me to do?". The customer service skills are severely lacking. They sold a car that was not as represented and their treatment of women was horrifying. DO NOT RECOMMEND!!! More