Seminole Toyota

My wife and I had been saving for a new Toyota. With the price of gas unstable and not comming down anwhere the $1.50 it should be we started comparing Hybrids. We have Toyotas so that choice was easy. the price of gas unstable and not comming down anwhere the $1.50 it should be we started comparing Hybrids. We have Toyotas so that choice was easy. We compared and coresponded via the internet to several local dealers comparing prices, checking book value for our trades and what other dealers were selling our used cars for. Mark Dalton at David Maus Toyota was the the sales person whom I was corresponding with. My wif and I made appointments with 3 dealerships, the first on a Friday night, no deal was made, we were not even close. We went to David Maus Toyota on Monday for our appointment with Mark Dalton. Via our correspondence Mark was familiar with what we were looking to buy, we talked briefly and he took us out to the lot to look at a New Camry Hybrid and also a 2013 Corolla. My wife and I found and test drove the cars never leaving the lot because we had tested these same identical cars and the previous dealership on Friday. We knew how the handled on the road just wanted to listen for any factory noise in the cars, they were fine. Mark asked to see our 2 cars that wer were trading in, a Corolla and a Camry, very low miles and well kept. We went back inside the dealership and Mark proceded to fill out the standard paperwork, we explained to Mark what we were wanting in the deal and Mark listened, our homework was done, we had the numbers to back up our claims. He brought back a offer for the 2 cars and we talked. Mark Dalton got the exact same deal done that the other dealership said was impossible! Mark was tremendous, he negotiated in good faith never making us feel that we were unreasonable or what we were asking was impossible. We left that day with 2 new cars and a much better feeling about car dealerships because of Mark Dalton and David Maus Toyota. When David Maus states on his commercials " we will never loose your business over price" you can believe him, and when you have great employees like Mark it makes it work. Pat More

Called for a quote for a synthetic oil change, was quoted $61.00. Another Toyota Dealer quoted me $65.00, so I go to David Maus, the first problem was waiting for someone to help me when there are all kin $61.00. Another Toyota Dealer quoted me $65.00, so I go to David Maus, the first problem was waiting for someone to help me when there are all kinds of employees standing around, two guys with ear coms walk by and don't even say someone will be right with you, finally a service person shows up and I ask for an oil change(synthetic), They took my truck did an oil change and when i went to pay it was $96.00. when i ask why it was not $61.00 was told they used a more expensive oil. I had heard there service was good but I would not recommend to anyone to go to this dealership for any reason, I stopped going to this dealer years ago for there bad service, and was giving them another chance. My mistake More

The first 2 people I delt with were GREAT, then they put me with Tim who basically called me a liar and said that my friend could not have gotten the rate I told him. If you are a woman stay away from th me with Tim who basically called me a liar and said that my friend could not have gotten the rate I told him. If you are a woman stay away from this dealership. More

We had a great experience from start to finish. Francisco was our salesman and he provided us with excellent service. Chase Hite was our finance person and he made that experience very pleasurable. That is n was our salesman and he provided us with excellent service. Chase Hite was our finance person and he made that experience very pleasurable. That is normally the part of the process that we dread. Our customer care rep was great as well. We had to bring the vehicle in for a minor service issue the following Saturday and everything went off without a hitch. From sales to service a very good pleasant ride. More

It took longer than expected to receive my car from repairs but the workmanship and paint job was very good. I had some issues, however the majority of the staff made every effort to resolve it. repairs but the workmanship and paint job was very good. I had some issues, however the majority of the staff made every effort to resolve it. More

I purchased Toyota cammry 2011 in 09/2011. I was noticed a musty mildew smell coming out from the AC vent. I took the car back more then 3 times with the same problem. They take a look at it and told me " t a musty mildew smell coming out from the AC vent. I took the car back more then 3 times with the same problem. They take a look at it and told me " there is nothing we can do". I was every disappointed that they did not fix the problem. I called Toyota customer service and talked to someone about the problem. They told me that " there is nothing that we can do" and what happen with " What ever it takes to earn your business" Davids Maus said that himself!!!!!!!! More

I was very pleased with this dealership. Kumar treated me like royalty. I was very impressed and pleased with the treatment I received. I will definitely refer other people to this dealership. like royalty. I was very impressed and pleased with the treatment I received. I will definitely refer other people to this dealership. More

Much like everyone else when you purchase a vehicle from David Maus you are treated quite well and made to feel special. All that will change however should you ever have an issue that will cost that dealer David Maus you are treated quite well and made to feel special. All that will change however should you ever have an issue that will cost that dealership money. Come time to have my Tundras tires rotated and balanced I considered having the dealership do the work. I was also having a Nitrogen tire fill done at this time which will be discussed later in this letter. Before committing though I asked the service department if they used the same balancing weights as those that come from the factory when performing this service. They are a good looking weight and I did not want those ugly aftermarket weights on my new vehicle. They agreed that they did so I agreed to have the work done and my vehicle was returned to me with the weights which I had requested.This was also the case with my next rotate and balance. However when I had my third rotate and balance done my vehicle came back with those ugly aftermarket weights that I told them I did not want. When I questioned the service manager about this he told me that he could not afford to install those expensive weights on my vehicle. When I told him this was my third rotate and balance and so far my vehicle had come back with the weights we had agreed upon he told me that they reuse the same weights when they can and then go to the cheaper weights when the originals can no longer be used. When I told him this was not what we had agreed upon he said he would order a box of those weights and call me when they came in and I could come back and have them swapped out. Weeks passed without a call so I called to find out when I could come in to have the weights swapped out. I was told they had changed their mind and that since I had nothing in writing showing that they had agreed to supplying those particular weights they were not obligated to supply them. It was at this time that I told them that I would no longer be using David Maus for any future work on my vehicle. Now as for the Nitrogen tire fill. When done the dealership installed Stainless Steel valve caps with the N/2 symbol on them. I was told that was done so anyone would know that Nitrogen had been installed in the tires. I didn't understand why this was necessary as nitrogen is a non combustible gas but the caps looked nice. I had no idea that those caps where going to cause me one huge headache in the future. Every 5,000 miles I rotate and balance my vehicles tires and I routinely check the tires pressure in between these services. I replaced the tires at 60,000 miles at Tire Kingdom in Fla. and also purchased a lifetime rotate and balance contract at that time. I asked for the tires to be refilled with Nitrogen but Tire Kingdom does not do nitrogen tire fills. As I had no issues with the N/2 caps that the David Maus dealership had installed I left them on because as I said they looked nice. On Christmas day 2012 I moved to N.C. and one week later had my first rotate and balance done in that state. I had the work done at Tire Kingdom. It was winter now and the occasional snow and road salting was about to teach me something about stainless steel valve caps. After driving only twice on salted roads I washed my vehicle and as I normally do at this time I tried to check the pressure in my tires. I tried to remove the first valve cap with my fingers but it would not budge. I had to use a wrench and with a snap it came off. I could see that there was something on the stem where the cap had been that looked like some sort of corrosion. I tried to remove the second cap and with almost no effort the cap came off but along with it came the valve stem where the cap had been attached. The actual valve was still inside but most of the threads were exposed. I did not want to chance breaking off any more so I took my vehicle to Jim Barkley Toyota in Asheville as Toyota had installed the caps in the first place and I needed a new stem installed on the one that broke. When I showed them the broken stem and the caps they said and I quote "You should have never installed those metal caps on the aluminum stems due to the electrolysis that occurs between the two metals". He then asked me who installed them and when I told him the Toyota dealership where I purchased the truck put them on he really had nothing else to say except that he sees this all the time. When the salt from the road gets between the two metals it causes them to corrode and fuses the two metals together. I told him since a certified Toyota service dep't. had installed those caps I wanted a certified Toyota dep't. to remove them. This way if they broke I could get the David Maus dealership to cover the cost of the repairs as they had installed the caps. In trying to remove the remaining caps they broke both stems. This time the valves came out with the stems. I called David Maus and informed them and after being transferred to almost everyone there I was eventually put back in touch with the liar in the service department that I had the wheel weight issue with. His response to me was that since I hadn't had my tires rotated and balanced there they were not responsible. When I told him that I was not obligated to have them do that work on my vehicle he said that my warranty was expired anyway. I told him that I would call Toyota an tell them that David Maus had removed the factory installed caps while the vehicle was still under warranty and installed the aftermarket caps that I never asked for. His response to this was that's fine I have the number right here if you want it. I called Toyota and explained to them what had happened. They called David Maus and I received a call from Caroline Reed their customer relations representative. I explained to her what had happened and she said they have to put those caps with the N/2 on so people doing tire work will know that there is Nitrogen in the tires. I told her I didn't really care why but that I did expect to be reimbursed as those $2.00 caps were going to cost me $511 due to the damage they had caused to my vehicle. I told her that as I was out of town I could leave my vehicle at the Asheville dealership an extra day and this would give David Maus the opportunity to work something out with Jim Barkley to lessen the cost of the repairs as they are both Toyota dealerships. They made no effort to contact that dealership and I had to pay the $511 to get my truck back. After much back and forth with both Toyota and the David Maus dealership I received an e-mail from Mr. Gutcheon, David Maus's service director, informing me that I or someone else may have installed the aftermarket caps that caused the damage and for that reason they refuse to accept any responsibility in the matter. I informed Mr. Gutcheon that by their own admission they had in fact installed the aftermarket caps that were on my vehicle when the damage occurred to which he never responded. The David Maus dealership has to this day made no effort to resolve this matter and has instead turned it over to their attorney. This is convenient as apparently he is a business partner of David Maus. Their hope is that I will give up as the hurdles of pursuing this in court will be difficult as I am in N.C. and the case will have to be tried in Florida. So the big dealership and their attorney will fight the worthless little consumer over $511 that by their own admission their are responsible for thereby proving their arrogance. So when you walk into the David Maus dealership and see all those smiling faced employees just remember that their only purpose is to take you for as much money as they can. When you no longer provide an income stream for them they will throw you overboard and smile as you float downstream. By the way, have you ever wondered what those little headsets they wear are for? If you are having an issue with someone wearing one there don't be surprised to see someone else show up to get involved in your conversation. That's what the headsets are for. If you put the employee on the spot they open the mike so a higher up can hear the conversation. They are trained to deal with people with problems so as not to have other customers in the dealership overhear your issues with David Maus. Now you know. More

Stay away from this dealership! They seem very friendly at first, which can be very misleading, but trust me..they WILL take you for a ride! DO NOT give them ANY deposit until you see the car!!! DO NOT be at first, which can be very misleading, but trust me..they WILL take you for a ride! DO NOT give them ANY deposit until you see the car!!! DO NOT be fooled by their friendliness..they will lie, deceive and play you any way they can to take your money..BEWARE! Most importantly, if they don't have the car you are looking for on their lot..DO NOT sign ANYTHING and DO NOT give them any money. If you do..you will end up with a car that you didn't want and had to settle for..WATCH OUT! More

Being a previous customer of this dealership I figured I would see if they could meet or beat a deal that I had gotten from a Jacksonville dealer. They said they could. End up drivg there and no deal could would see if they could meet or beat a deal that I had gotten from a Jacksonville dealer. They said they could. End up drivg there and no deal could be made went next door to honda was buying a car within 10 min More