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Seminole Toyota
Sanford, FL
1,967 Reviews
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February 04, 2023
My initial experience was great in 2019, I wish I could remember the girls name so I could give her credit but I don’t believe she’s still there anyways. The service department is also great, never had an remember the girls name so I could give her credit but I don’t believe she’s still there anyways. The service department is also great, never had an issue there. However, in the last 2 years I’ve dealt with nothing but liars in the sales department. I have considered trading my vehicle for a newer one and after my first experience being lied to I told myself I would never go there again but here we are. The first time not only did I speak on the phone, email and text with the sales rep prior to going in I asked over and over again if she was positive I would get approved, if I would need anything, is it guaranteed. She continued to reassure me I was approved for a trade in, I wouldn’t need anything to just come and pick out the car I wanted. Only to be completely denied after spending 2 hours there. Here we are now I did the same but in addition I even did the credit app in advance and was given real numbers. Yes you’ll be approved with your trade $0 down this and that per month, I agreed. Now they didn’t have the corollas in stock but what I was told was if I chose a Camry since it was a more expensive car my monthly would be higher, would I be ok with that. I said sure, I’ll come in. Did the whole thing and as soon as I sat down I knew it was a mistake when I was asked how much I could put down. Let’s clarify you told me I was approved with $0 down why are you now asking for a down. I said just run the deal with $0 down like u told me before I came here. Runs the deal, my credit gets dinged HORRIBLY!! So of course now I’m getting upset I knew it would go down a couple points not as much as it did. Only for him to comeback and start asking me to ask my husband to co-sign. Listen I currently own 2 cars in MY name and mine alone why on gods green earth would I asked someone to be on my car loan especially when you told me I was approved literally after seeing my credit report before I got there. You even gave me NUMBERS. When I tell him to stop, tell me the deal and stop playing with me he said well you’re approved you are approved you just would need $4k-$6k down. Let’s clarify something I asked in advance I’m approved for $0 down and he said yes several times, NEVER ONCE DID HE SAY I MAY NEED MONEY DOWN, NEVER ONCE DID HE SAY I MAY NEED A CO-SIGNER, NEVER ONCE DID HE SAY I WILL NEED TO RUN THIS THROUGH THE BANK BEFORE I WILL KNOW THE EXACT RESULTS. He said: you are approved, $0 down, $625 per month maybe $695 with a Camry and he has my credit report already. It’s lying and trickery to get you there, ruin your credit only to then give you results that were NOTHING like what they told u to get you there. I will NEVER go back to this Toyota. I now have to wait to repair the damage to my credit they did running it under false pretenses then I’ll take my car to trade it with someone more reputable. STOP LYING TO GET PEOPLE THERE!! I make great money had he been honest I would’ve come when I had the money to put down not now and ruined my credit to leave with nothing. You need new training, I’m in sales and I’ve never lied to get a sale and the product I sell costs $200,000 and I do great just being honest. Get it together Toyota. More
by Csspagan1006
Employees Worked With
Gustavo
February 03, 2023
Used website pricing as bait on me. Made appointment to test drive via web site at 7pm on Tuesday. Price was listed at $18k, confirmed to me in writing via email. By 9am the next mornin Made appointment to test drive via web site at 7pm on Tuesday. Price was listed at $18k, confirmed to me in writing via email. By 9am the next morning, price went up exactly $3,500, almost 20%. Nobody contacts me to confirm this price change prior to my 4:45pm appointment. It remains a secret for two more hours after my arrival and test drive. They reveal the raised price on the finance papers, I object and show them the price I was given. After another 30 minutes, the representatives returned with word from the GM that the new price is non-negotiable. I walked away from this high-pressure tactic and will purchase elsewhere. They wasted half my day with this deceptive practice. More
by renost.john
Employees Worked With
General Management
January 31, 2023
Delano was a wonderful salesman! He throughly explained me the features of my new car. He was kind, patient, and gave out outstanding customer service! Thank you so much! He throughly explained me the features of my new car. He was kind, patient, and gave out outstanding customer service! Thank you so much! More
by angela3906
Employees Worked With
Delano Hanna, Mark Dalton, Joseph Cioppa
January 30, 2023
This place is wonderful. Steve went above and beyond to help get just the car we were looking for at the right price. When I told him we were driving all the way from Tampa t Steve went above and beyond to help get just the car we were looking for at the right price. When I told him we were driving all the way from Tampa to look at the car, he sent me a video of the entire car showing details and even helped work out the pricing over the phone. It made the process when we got there super quick and easy. Everyone we met at the dealership was friendly, helpful, and not at all pushy like many dealerships. This is the place to go, especially for first time buyers. Will gladly make the two hour drive again next time we need a car. More
by Rach
Employees Worked With
Steve Zullo Johnson, Danny Smith
January 24, 2023
Wanted to say a massive thank you to Moises for our experience over email and at the dealer yesterday. Everything was done in a professional manner from exchanging emails over a price to filling out al experience over email and at the dealer yesterday. Everything was done in a professional manner from exchanging emails over a price to filling out all the forms and getting the keys to my new car. Was dreading buying a car but Moises and team made the process quick and easy, would definitely recommend buying from this dealer. And they filled up the tank before I left which just added to the experience! More
by lucapicciano
Employees Worked With
Eric Lugo, Moises Lara
January 16, 2023
Go and purchase your car from somebody else there’s other Toyota dealerships in the Orlando area and surrounding towns Toyota dealerships in the Orlando area and surrounding towns More
by Bhaller1
Employees Worked With
Mark Dalton, Sam Bunte, Victor Ayala, Carlos Calderon, Mahmood Datoo, Joseph Cioppa, Jordan nutting, Andrew Reyes, Danny Smith
January 16, 2023
I just want to take a minute to rate my recent experience at Seminole Toyota, their customer service excellence was a five star experience. This was a very smooth process from beginning to end. More specific at Seminole Toyota, their customer service excellence was a five star experience. This was a very smooth process from beginning to end. More specifically I would like to give high praise to my salesman, Bart Willruth. Not only was he extremely genuine and a gentleman to boot but also a true professional and listened to our concerns. We did not walk into Seminole Toyota on Saturday afternoon intent on leaving there with the new vehicle but the more time my husband and myself spent talking with Bart about our needs the more inclined we became. His knowledge and experience in auto sales was far superior to that of any salesman that I've encountered in the past. His approach was quite relaxed and there was no pressure from him at all. After doing some homework we knew the deal that we wanted to make and Bart found a way to make it work in our favor. We couldn't have asked for much more than that. I encourage anyone looking to purchase a new car to see Bart Willruth at Seminole Toyota! Bart, Thank you for your patience and staying with us until the deal was done. We appreciate your professionalism and wish you much success in 2023. Best Regards, Lee and Mark More
by leeann.earle
Employees Worked With
Bart Willruth, Ronnie Whitlock, Jordan nutting
January 12, 2023
I had the most amazing sales guy! ! Gus Uribe made this transition so smooth and he got me the car I wanted within my budget, He even went the extra mile and personally delivered it sa ! Gus Uribe made this transition so smooth and he got me the car I wanted within my budget, He even went the extra mile and personally delivered it same day!! If you’re looking for a dealership and shopping for a new car this by far will exceed all your expectations, all of their team was phenomenal the manager including the finance department. I had clear understanding from beginning to end!! I could go on and on about Gus and his exceptional service and if you don’t believe me just head over there and see for your selves I promise you won’t be disappointed tell them Hope Mitchell sent you!!! More
by Hope.m14
Employees Worked With
Gustavo Uribe, Ronnie Whitlock, Joseph Cioppa, Jordan nutting, Andrew Reyes, Danny Smith
