Seminole County Chrysler Dodge Jeep RAM
Sanford, FL
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If I could give a negative score I would. I made an appointment to get an oil change with their Happy Hour Oil Change Coupon/Discount from their website. Appointment was at 12:15PM, I showed I made an appointment to get an oil change with their Happy Hour Oil Change Coupon/Discount from their website. Appointment was at 12:15PM, I showed up at 12:05PM, not 10 seconds after I step out of my vehicle, a guy starts trying to sell me stuff and trying to get my insurance info to replace my windshield. I told him I would handle it, and then he pretty much demanded me to give him my insurance information to start the process, I told him again I would handle it, then he walked away. Does not need to be replaced btw. Then the advisor Andrea Miranda came out and did my vehicle intake. I waited until 12:51PM and went to the counter and asked Andrea if my vehicle was done as I had to get back to work, and she gave me a snotty look, and said what time do you have to be back. I told her 1PM, and I made the appointment for 12:15PM. She said well we don't get to vehicles until and hour or so. I said well I wouldn't have made the appointment if I wanted to wait around for 2 hours. I asked for my keys and she gave them to me and said my vehicle was out in the parking lot. No I'm sorry, no nothing.... THEY DIDN'T EVEN START TO DO ANYTHING ON IT!!!!!!!!! COMPLETELY UNACCEPTABLE. JUST LOST ANY FUTURE BUSINESS, SERVICE OR PURCHSE OF NEW TRUCK... More
I had an issue with the steering on our jeep and the dealership got us in right away completed the work in a timely manner and had great follow ups through completion of the work from Jaci. dealership got us in right away completed the work in a timely manner and had great follow ups through completion of the work from Jaci. More
Left 3500 dually for leak diagnosis. Liked the link to online Accept/Decline for the various items. Did seem to take too long from parts arriving till working on truck - almost like didn Liked the link to online Accept/Decline for the various items. Did seem to take too long from parts arriving till working on truck - almost like didn't start for 4 days until I called for status. Did seem like quality diesel experience as replacements occurred, then a 600 mile trip home to no further leaking. More
Appreciate Kelley, she went above and beyond normal tasks. Sent me information on Automotive One Taser for reference. Reviewed Oil Plan and suggested I contact finance for further verification of wha tasks. Sent me information on Automotive One Taser for reference. Reviewed Oil Plan and suggested I contact finance for further verification of what is available to me. More

