Selman Chevrolet
Orange, CA
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Where do I start. The service rep is a liar telling me that they couldn’t fix my DEF system. In his words “don’t call us, we’ll call you when parts are available”. i w The service rep is a liar telling me that they couldn’t fix my DEF system. In his words “don’t call us, we’ll call you when parts are available”. i waited 2 months while my crippled truck limped around town. I fiinally found a mechanic on Chapman who found the parts and fixed my truck for less than Selman quoted me. The truth is that the DEF parts were covered under a GMC recall and Selman doesn’t make any money on those. The kicker is that my mechanic found the DEF part at Selman’s parts department!! Haven’t been to Selman since. I have purchased 2 vehicles from them but never again! More
Even though I ended up buying a car from a dealership that was closer to San Diego, I was impressed by the quality of customer service I was given. They were understanding when I called to cancel my app that was closer to San Diego, I was impressed by the quality of customer service I was given. They were understanding when I called to cancel my appointment and even congratulated me on my new purchase. More
Had an appointment on 4-6-22 @11:30 for an oil change. They knew I was waiting for vehicle. At 2:00 I asked what’s up. They went to check and found nothing had been started. Service spec said his manager They knew I was waiting for vehicle. At 2:00 I asked what’s up. They went to check and found nothing had been started. Service spec said his manager was aware of problem however he didn’t care either as nobody spoke with me. I have been very loyal bringing my needs needs here,driving 30 minutes, but never again. I told them bring the car I’m leaving. More
Just because of the service center I'd stay away. My wife's 2016 camaro ss has been in there several times. This last time was for an electrical issue the tach boun ung and instead of taking care of th wife's 2016 camaro ss has been in there several times. This last time was for an electrical issue the tach boun ung and instead of taking care of the issue after paying the deductible and didn't fix it they say they don't have any loner cars available and that was several Months ago. Now my daughters car has a recall and they tell her the same story. Talk about the run around..why even buy an extended warranty if they are going rodrag out the repair so it expires. We have bought a 2018 2500hd , 2016 Camaro SS, 2018 Equinox and a 2015 Sonic..the first 2 vehicles are not inexpensive vehicles and after the whole family coming here for years you would think you could atleast get things fixed under a warranty you paid for. More
Well oiled machine Even though cosmetics are usually not covered under a limited warranty, being that the car was bought only a 1 1/2 wks ago Joe Puerto(service manag Even though cosmetics are usually not covered under a limited warranty, being that the car was bought only a 1 1/2 wks ago Joe Puerto(service manager) ok’d covering it(dashboard leather separated) Joe Perez(service advisor was instrumental advising the service manager on my behalf. Then Bill Brown tied the whole thing together by calling the upholstery shop, giving them my car and set me up with a loaner More
No response I bought a Corvette a week ago. The dashboard leather has separated from the defroster vent. I called my salesman but he never responded. This is I bought a Corvette a week ago. The dashboard leather has separated from the defroster vent. I called my salesman but he never responded. This is a certified 2016 3LT Z51. By the way the salesman told me I had a 12 month bumper to bumper warranty, the only problem is he left out the word limited.As GM corporate told me. Finance manager high pressure. I called about another item no response. I wished he would have responded because now I have GM Corporate involved with a case number.This issue could have been solved easily by communicating. No response is the cause of this review. More
Would Buy Again I have purchased 2 new vehicles from this dealership. I am fully satisfied (treatment, service, knowledge, price, product). I have had cars repaired I have purchased 2 new vehicles from this dealership. I am fully satisfied (treatment, service, knowledge, price, product). I have had cars repaired and serviced here. I would happily buy from this dealership again. I will return for more service work. Now, what more is there to say? Frank Drelling More
They sell new cars that have been in accidents! I recently purchased a Chevy Traverse and after about a month driving it I noticed the back driver door wasn’t closing right. I went to a family mecha I recently purchased a Chevy Traverse and after about a month driving it I noticed the back driver door wasn’t closing right. I went to a family mechanic and he looked at it and noticed that body work had been done behind the door panel. Obviously I was so upset. I went back to the dealer and they basically told me tough luck. They said legally they didn’t have to tell me the car was hit while on the lot before I spent my hard earned money on it. How can a car dealership sell a new car that was in an accident?! I’m so upset! DO NOT BUY FROM THIS DEALER!!!! Currently seeking legal action! More
HORRIBLE Dealer Purchased Tahoe LTZ POOR quality on all service. Top of the line vehicle is a TOTAL Pile of xxxx. It has been in the shop more than I have driven it. Purchased Tahoe LTZ POOR quality on all service. Top of the line vehicle is a TOTAL Pile of xxxx. It has been in the shop more than I have driven it. 2 complete brake systems still no resolution Bad battery after 24 months Seats not bolted to floor properly causing them to move while turning. Selman response "They all do that"" LOL!!!!!!! $70,000 for a vehicle that is total xxxx!!!!! Transmission slips Constant error messages on the equipment Took 3 tries to get oil changed properly at Selman- Each time I returned home only to find a driveway full of oil!! LOL AGAIN ETC....... To much to list More