Selbyville Holly Kia

I am purchasing car. I did my research on kias and new what I wanted and the fair price range that needed to be discussed. I asked for a price quote and they gave me one thousands of dollars over the rec what I wanted and the fair price range that needed to be discussed. I asked for a price quote and they gave me one thousands of dollars over the recommended MSRP. I asked him why this was and he stated that he works on commission and would not be able to negotiate over the phone. I then asked about the $7000.00 off with ANY trade in, as advertised over the radio. Bob stated that it was a ploy to get people in the door and that it was not really $7000 off for every person and definitely not for any trade in. I stated that it was false advertising and was quickly hung up on. I also stopped in at Felton Holly Kia. I asked to see cars in my price range. Instead of giving me a quote on any car, they were worried about be liking a car and REFUSED to give me a price quote for anything but would state how much they thought I would be paying per month. I asked questions that any car purchaser should asked and I also asked them to stop playing games. As a result that man walked away from me in mid sentence and never came back. The only thing I asked for was fair pricing and for deals to be honored. Instead of being kind and having good customer service, I have never been treated more poor in my life and believe the entire dealership lacks integrity. They also do not honor their advertisements. I will be reporting them to the Attorney General. I also would not recommend anyone to go there. They do not like an educated buyer and are looking to prey upon people uninformed members of the population. Buyers beware. More

Do NOT go here unless you are 100% sure that you want to leave with a vehicle that night, no matter the prices. If I could use a rating of 0 stars, I would. A few months back, we had inquired online to S leave with a vehicle that night, no matter the prices. If I could use a rating of 0 stars, I would. A few months back, we had inquired online to Selbyville Holly Kia because we live about 45 minutes from the dealership and can't afford to come in on a whim. My husband and I have hectic schedules and rarely have off together; we wanted to make sure it was worth our while to come in. The internet manager could not give us sufficient information and basically, we felt like he did not have time for us. I tried contacting him via email, but he kept insisting we call. However, when I did call, he sounded irritated after about the 3rd question I asked. I had two phone conversations with him; one lasted about 5 minutes, the other lasted about 2 minutes. We decided against it at the time. We went in to the dealership tonight after again trying to get an online quote, which I've come to find out is basically non-existent. They will not give you a price online. We went in and were assigned to a sales person. This was the first place we went and we told the salesman that are looking for low monthly prices but were unsure as to what exactly we wanted. We talk with him about where approximately we need the monthly payments to be. Again, this was the first place we looked into and did not know what to expect. We weren't looking for something new, but need something reliable as we drive 2 hrs round trip to work each day. We sat around for 3-4 hours waiting for the bank to call us. The salesman hardly paid any attention to us while at his desk; the salesman next to us started engaging us in conversation and finally our salesman joined in. Our salesman's phone continued to ring while we were sitting there; I'm also in sales but my phone is ALWAYS on silent. After sitting there for 3-4hrs, we are approved. They offer us 1 vehicle (about 5-6 yrs old) with multiple dings and scratches down to the metal. It rides decent, but after inspecting it a little, we realize the transmission may be an issue. Then, we are told it's about $50/month over what we had wanted as our absolute max payment. For a 6 yr old car. With multiple dings and scratches. And a possible "iffy" transmission. Needless to say, we are uncomfortable with the deal and basically wanted to "sleep" on it. All of a sudden, the knock $20 off the monthly sales. We are still uncomfortable as this is the 1st place we checked out and want to wait until tomorrow. The salesman became nasty at that point and everything he said was with a nasty attitude. It was at that point he lost our business. My husband and I are both in sales; we never treat our customers this way and don't expect it from other sales people, car salesman or not. He said snidely that he wasn't even making anything on the deal and how everyone in the back office worked really hard and put in alot of time for our deal...um, I'm sorry, but it was during regular hours and isn't that what they are getting paid for? He then proceeded to say, nastily, that we "weren't serious" (basically calling us liars) and we can just keep renting vehicles (we had to the last couple of days), essentially that it's our funeral and to come get our drinks that we left on his table. (Side note, both our vehicles broke down in the span of a month and we have to buy a vehicle by Monday - we have to, that's how serious we are about purchasing a vehicle). So now, instead of sleeping on it and probably coming back tomorrow or Saturday, guess who will NEVER be shopping at a Holly Kia, EVER again? Me. Because no way in xxxx am I giving that guy my business. And car salesmen wonder where the stereotypes from? More

Took a 2000 Mazda Protege, 94,000 miles, body damage, bald tires, and a check engine light on. Took a Soul for a test drive and came back to talk a deal. They were offering $7000 for any trade, which I bald tires, and a check engine light on. Took a Soul for a test drive and came back to talk a deal. They were offering $7000 for any trade, which I was sceptable about. Once back the sales manager said he had to drive the car. I said to the salesman "I guess here comes the fine print". He just laughed. Two minutes later the manager was back and said give him $7000. The book value was $1100. I then knocked off even more before the deal was done in 15 minutes. About an hour later I was out the door. NO B/S NO pressure at all. Would go back any day. Reffered a coworker who went the next week got the same car and same deal, NO HASSLE. Robert Smith was the salesman. Best car experienc I ever had in 6 new cars. More

I walked out very disappointed. The advertised tv and dealership website prices were not honored with outrageous mark ups and pressure to buy. And I have to mention the $3,000 plus destination and handl dealership website prices were not honored with outrageous mark ups and pressure to buy. And I have to mention the $3,000 plus destination and handling charges added on top of the vehicle prices. More