Sedano Ford
La Mesa, CA
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Larry Downs provided excellent customer service. Checked me in within two minutes of arriving. Set me up for the works and after described the steering wheel shudder I was having set ne up for a steering da me in within two minutes of arriving. Set me up for the works and after described the steering wheel shudder I was having set ne up for a steering dampener replacement for a recall. Excellent customer service. More
Great experience! I needed to replace my older 1999 Ford F-250 . Good truck, never gave me any problems. I met With Shan to help me make my purchase. He knew everything about the features and there operatio F-250 . Good truck, never gave me any problems. I met With Shan to help me make my purchase. He knew everything about the features and there operations.he understood my particular needs , help me purchase the best truck for me. My 2020 F-250 crew cab XLT FX4. I Should get another 20yrs. With this truck. More
Jeff and the credit person (can’t remember his name) were both very professional and friendly. We felt like we were treated honestly and fairly. We had a really positive experience with our purchase from eve both very professional and friendly. We felt like we were treated honestly and fairly. We had a really positive experience with our purchase from everyone at Penske Ford. More
1st The gentleman tended to me at 7am! Amy was sensational! Nick was punctual with the shuttle lyft. Everyone made me feel like a queen! sensational! Nick was punctual with the shuttle lyft. Everyone made me feel like a queen! More
Like always it was a great experience with a great team at Penske Ford. I am sooo happy with my F-150 it’s exactly what I wanted and what I wanted to pay, actually lower than what I excepted to pay. Thank at Penske Ford. I am sooo happy with my F-150 it’s exactly what I wanted and what I wanted to pay, actually lower than what I excepted to pay. Thank you so much to Rick, Fabian and especially finance, they all are such a great team and always helped to do everything they could do for my best interests. This is my second time getting a new car from Penske Ford and will definitely be back when it comes time to get my kids their car. Thank you again to my great team that helped me get my dream truck. More
I made an appointment for maintenance with Miguel Guadian. He booked me for the following day. My appointment was on schedule and did not wait that long. Miguel is an excellent representative and wit Guadian. He booked me for the following day. My appointment was on schedule and did not wait that long. Miguel is an excellent representative and with excellent customer communication. More
On Friday September 25, 2020, my wife and mother-in-law (91) visited the doctor. When they return to our 2017 Lincoln Continental Reserve it would not start. AAA was called and jumped started the car. Lat (91) visited the doctor. When they return to our 2017 Lincoln Continental Reserve it would not start. AAA was called and jumped started the car. Later that evening I tried to get an appointment at Penske Lincoln using online chat. l was contacted on Saturday morning and was told the earliest appointment would be October 14, 2020. Now I was in a panic because my mother-in-law had another upcoming doctor appointment on September 29, 2020. First thing on Monday morning September 28, 2020 I called Penske Lincoln and explained my situation to Ms. Ana Herrera and confirmed October 14, was the next available appointment. What I really loved about Ms. Ana Herrera, she didn’t settle for that and she came up with a great solution. She checked Penske Ford appointment schedule and found an opening that same morning. I brought the Lincoln into Ford service department and met with Mr. Larry Downs. He was extremely courteous and professional. He gave me his direct phone number in case I had any additional questions or concerns. I received a call from him later that afternoon letting me know my car was ready to go. I can’t express my gratitude enough for Ana and Larry and Penske. Thank you very much! R, Anthony More
I have been loyal to this dealer and it's predecessor for over 20 years. I especially appreciate the swift and courteous service I receive from Larry Downs. over 20 years. I especially appreciate the swift and courteous service I receive from Larry Downs. More
Six good years and Penske Ford is performing at a 10/10 from my experience. I have been using Mike K as my preferred service advisor, as always. He is the best. No fuss. No mess. Gets his job done proficie from my experience. I have been using Mike K as my preferred service advisor, as always. He is the best. No fuss. No mess. Gets his job done proficiency. At the same time he understands customers needs. It is apparentthat his team communicates very well with him. Professional, exact and reliable. Keep it up. More
Beautiful new dealership/service department. Service writer was the BEST got me in and serviced quickly. Explained my maintenance plan I bought at purchase that I didn't know about writer was the BEST got me in and serviced quickly. Explained my maintenance plan I bought at purchase that I didn't know about More