Sedano Ford
La Mesa, CA
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My visit was for a routine oil change, tire rotation and general check-up. My advisor, Jorge, came out right away and took my vehicle in; my car was ready when promised and I was notified when it was done. general check-up. My advisor, Jorge, came out right away and took my vehicle in; my car was ready when promised and I was notified when it was done. I like the new building and wish Penske much success! More
I ordered a car in Oct with Shan, 4 months later I find out it’s the wrong car. Wrong wheels, spoiler, scoop, accents, and more. They said they could maybe get me the wheels. That this had never happened b out it’s the wrong car. Wrong wheels, spoiler, scoop, accents, and more. They said they could maybe get me the wheels. That this had never happened before, they don’t know what happened. They turned an exciting new car experience into a disaster and didn’t even try to fix it completely. This would have been my fourth Ford for my family. Don’t buy from Penske, they don’t have or accept any accountability. And Shan especially, lots of excuses—zero solutions. More
Excellent customer service, helpful staff, and quality work. They do all the work on my car. I .highly recommend them. Be sure to call for an appointment. work. They do all the work on my car. I .highly recommend them. Be sure to call for an appointment. More
Jorge is my go to service writer! He’s great to work with! Mechanics are good, it’s the small things with the work. They missed putting aprons back under the front bumper. But all in all it’s a great pl with! Mechanics are good, it’s the small things with the work. They missed putting aprons back under the front bumper. But all in all it’s a great place. It’s the only dealer that works on my truck More
Curtis was a pleasure to work with actually took me seriously when I told him I needed a new truck didn’t care if it cost $100,000Need it for my plumbing business seriously when I told him I needed a new truck didn’t care if it cost $100,000Need it for my plumbing business More
Mike Vermillion is my go to service dude. Tells me what I need and what I don’t for my F150. Geraldo “Gerry” bought my coffee when I didn’t have exact change for the machine and my service mechanic ask me qu need and what I don’t for my F150. Geraldo “Gerry” bought my coffee when I didn’t have exact change for the machine and my service mechanic ask me question when he was uncertain of my needs. Great service and friendliness all around. Thank you Mickey Rogers for referring me!! More
Shan is the man. Found my truck, secured it for me, and we made a deal. Dealership is clean and calm inside, unlike some others I visited. Would recommend to friends and family. we made a deal. Dealership is clean and calm inside, unlike some others I visited. Would recommend to friends and family. More
Dealership is clean in and out of the building. Waiting room is clean, confortable place to wait. Dealership is practicing safe distance.staff were nice, professional. Advisor was polite, knowledgeable of room is clean, confortable place to wait. Dealership is practicing safe distance.staff were nice, professional. Advisor was polite, knowledgeable of his job. More
I had a recall that needed to be taken care of and a few other things I wanted done to my car and scheduled maintenance. When I arrived they were right there to get me checked in and get the work started s other things I wanted done to my car and scheduled maintenance. When I arrived they were right there to get me checked in and get the work started so I could get my car back in a timely manner. Larry Downs was my service rep, a very nice individual. He too care of my problems and I was on my way in no time at all. After the work was completed he called to let me know I could pickup my car it was all done with a complementary Wash and Air dry. Excellent service all around. More