Security Dodge Chrysler Jeep Ram - Service Center

My van needed a new engine and Diana was great got it done ahead of schedule and kept me informed all along the process excellent service thank you Diana done ahead of schedule and kept me informed all along the process excellent service thank you Diana More

Everyone at the dealership ship was helpful and very professional. Diana made the whole experience smooth and effortless. The front desk was very helpful getting transportation as well. professional. Diana made the whole experience smooth and effortless. The front desk was very helpful getting transportation as well. More

After returning 4 different times, your service department is/was unable to fix the horn that works 1 out of 10 tries, or the radio not allowing Bluetooth to function even after the radio was repla department is/was unable to fix the horn that works 1 out of 10 tries, or the radio not allowing Bluetooth to function even after the radio was replaced More

I would give zero stars & certainly would not recommend this dealer, the Service Advisor, Dianne or the Service Manager, Dylan. Phone calls, voicemail messages are not answered or returned. This was our fi this dealer, the Service Advisor, Dianne or the Service Manager, Dylan. Phone calls, voicemail messages are not answered or returned. This was our first and last visit to Security Dodge. My wife & I brought our vehicle here in an emergency because while driving our vehicle lost power, the steering wheel & front end was shaking uncontrollably. After waiting an hour on there service line, & made it to the garage door, Dianne informed us that it would be a few days for them to check it out because they were extremely busy. I requested a loaner & Dianne rudely stated no, I asked if they work with a local rental company & Dianne abruptly replied no. Dianne asked if we needed a ride & I replied yes believing that we would receive a courtesy ride home because of my disability & hardship & live in Amityville Village but once again Dianne abruptly said no. I truly feel discriminated against because they refused to accommodate my disability & handicap. Once we entered Dianne’s office I requested a receipt or repair order because we were dropping our vehicle off at a dealer for the first time & don’t know them. I certainly do not want to be surprised months from now with speed camera , red light or parking tickets. Dianne adamantly refused my request for this documentation, stating that they do not provide this paperwork to vehicle owners & we will receive an invoice after our vehicle is repaired & picked up. This in itself is not right or fair & I believe a state violation. I feel strongly that Security Dodge lacks honesty, integrity & reliability. No customer should be put through such a horrible & horrendous ordeal when going through such a difficult, trying an extremely stressful times. It’s morally outrageous that my wife & I were left without a vehicle or transportation. I was forced to cancel my doctors appointments, my wife could not get to work, & we could not go grocery shopping for our family & I had no way to get to my pharmacy for my prescription drugs medications. Our entire experience was just atrocious. I feel that This dealer lacks courtesy, professionalism & respect. After being without our car for three days, & paying the insurance deductible, I was charged an additional 4% for using a credit card, which is i feel is wrong, the paperwork I was given was not true or correct because it did not accurately state the correct date or “mileage out” for my vehicle. My car was driven an extra “27” miles while this dealer claimed it was only driven “1” mile. They further claimed that they notified me that my vehicle was done on the 18th, which is false, they only called me on the 19th. at 12:43pm. Furthermore My vehicle was left with a half tank of fuel on the 17th, & now has less than a 1/4 tank of fuel today. I seriously wonder if they used my car to run errands or drive home? I feel that there is something seriously wrong when a dealer finds the need to falsify a legal & binding document. I spoke to the Service Manager, Dylan to express my concerns about the paperwork inaccuracies, the mileage & gas issue. Dylan claimed that my vehicle was thoroughly road tested on the Southern State Pkwy & the Sagtikos State Pkwy because they were not entirely sure if my car had an issue with a fuel Injector or a Cylinder Head. This does not leave a positive impression or say much about there mechanics diagnostics skills, or knowledge, even though they use highly tech computers and code readers. I understand a vehicle needs to be road tested, I just feel that 27 miles is extremely excessive & is like a road trip from Amityville to Queens or Amityville to Patchogue which is absolutely ridiculous. I feel that the mileage driven should have been properly documented or recorded on the repair invoice. I feel that I have the legal right to question this huge mileage discrepancy and the date on this paperwork with Security Dodge. I gave them every opportunity to correct this mistake but unfortunately the Service Manager felt giving me a rude & nasty attitude was appropriate behavior, then stated that I was never to return back there again! They behavior is truly offensive & Disgraceful and I would no go back there if the services were free. More

Terrible customer service. The service Manager does not return phone calls. I left him several voicemails and called the service desk and he still has not returned my phone call. My vehicle was there twice return phone calls. I left him several voicemails and called the service desk and he still has not returned my phone call. My vehicle was there twice for the same repair and it still is not fixed. More

I do everything car related here. Clean friendly dealership and the service dept is straight foward and fair. Its amazing how crappy some other dealerships arw in comparison. dealership and the service dept is straight foward and fair. Its amazing how crappy some other dealerships arw in comparison. More

Horrible communication. I purchased my truck for the specific reason it included a lifetime power train warranty. The second Security realized it was warranty work, communication stopped. The only time specific reason it included a lifetime power train warranty. The second Security realized it was warranty work, communication stopped. The only time I could get an prompt answer from them was when they informed me of the cost of non-warranty work that needed to be completed. My truck was at the dealership for two months & when I finally picked it up my check engine and service 4WD light were both on. The attendant told me that I never mentioned anything about my 4WD needing to be serviced, when I have multiple text messages from my service coordinator stating they were working on it. I loved my truck and have driven it almost everyday since I purchased it in 2007. This left a really bad taste in my mouth and I unfortunately went and purchased a Chevrolet. Not happy with my experience at all. More

Jonathan was very kind, courteous and very helpful. My car was completed within the time frame he gave me. good customer service. Will go back again. Thank yiu car was completed within the time frame he gave me. good customer service. Will go back again. Thank yiu More

They are great and thorough with their work. Manny is awesome to work with. He understands the needs of his customers and gets the job done. awesome to work with. He understands the needs of his customers and gets the job done. More

Friendly worker, Great customer service with a clean and professional environment. That's why I'll recommend security dodge to friends, family and co worker and professional environment. That's why I'll recommend security dodge to friends, family and co worker More